Frequently Asked Questions

Don't worry — you don't need to email us. Posted race packs usually arrive by the Friday before race day. If yours hasn't come by then, go to the registration desk on race day, give your full name (you can show your confirmation on your phone) and the team will give you a race number there. If you entered after the postal cut-off, your pack won't be posted — just collect it at registration on the day.

Sorry to hear that. You can: - **Transfer to another RunThrough event** for £10 — do this at least 5 days before your race; any difference in entry fee applies. - **Switch to race credit** with no expiry, for a £5 admin fee, and use it on a future booking. - **Change distance** for £5, or **pass your place to a friend** for £15. - **Run it virtually** — complete the distance whenever and wherever suits you, send us proof and we'll post your medal. Transfers and distance changes start at our [transfer portal](https://www.runthroughrankings.com/transfer). For race credit, email [info@runthrough.co.uk](mailto:info@runthrough.co.uk) with your booking reference.

Race entries aren't refundable, but if you can't make it you have options: - **Transfer to another RunThrough event** — £10, at least 5 days before your race (any difference in entry fee applies). - **Change distance** — £5. - **Give your place to a friend** — £15. - **Race credit** — turn your entry into credit with no expiry, for a £5 admin fee. - **Run it virtually** — complete the distance in your own time and we'll post your medal. Start a transfer or distance change at our [transfer portal](https://www.runthroughrankings.com/transfer). If you bought a Flexi package, you can make unlimited changes up to 24 hours before the race.

If you received an address-check email from us, your race pack (race number, timing chip and baggage label) is posted to you and should arrive by the Friday before race day. If you didn't get an address-check email — or you entered after the postal cut-off — nothing is posted: collect your race pack at the registration desk on race day with your full name. All the race information (start times, parking, the event guide) is emailed to you in the week before the race.

Our timing partner, Race Timing Solutions, can fix it. Email [results@racetimingsolutions.co.uk](mailto:results@racetimingsolutions.co.uk) and copy in [info@runthrough.co.uk](mailto:info@runthrough.co.uk), with the event, your race number and your approximate finish time (a screenshot from your watch or running app helps).

You can switch to another distance at the same event for a £5 admin fee. Start the change at our [transfer portal](https://www.runthroughrankings.com/transfer); once you've completed the form and paid, we'll update your entry and confirm by email.

Within 5 days of the race your race pack, medal and goodies have already been prepared, so we can't transfer the entry to another event. You can still **run it virtually**: complete the distance in your own time (there's no deadline), then email a screenshot from Strava, Garmin or your running app with your postal address to [info@runthrough.co.uk](mailto:info@runthrough.co.uk) and we'll post your medal.

Race credit is your entry fee held on your account to spend on a future RunThrough booking. It doesn't expire. Converting an entry to credit costs a £5 admin fee, which is taken from the credit. To convert an entry, email [info@runthrough.co.uk](mailto:info@runthrough.co.uk) with your booking reference.

Complete the race distance at a time and place that suits you — there's no deadline. Then email [info@runthrough.co.uk](mailto:info@runthrough.co.uk) with proof of your run (a screenshot or photo from Strava, Garmin or any tracking app) and your full postal address, and we'll post your medal.

Entry Transfer Option Transfer to Another RunThrough Event - If you're unable to attend, no problem at all. You have the option to transfer your entry to any other fantastic RunThrough event. Normally everything associated with your entry fee, including your race pack, medal, and post-race goodies, has been prepared and allocated - sometimes you may have even had your pack sent in the post already. Please note, that to ensure a seamless transfer to another event, it's essential to initiate the process at least 5 days before the event date. You can start the transfer process by heading to our [transfer portal](https://www.runthroughrankings.com/transfer) and the cost is £10 to transfer. Transfer to a Friend - Alternatively, if you'd like a friend to experience the race in your place, we're more than happy to assist with this transfer process too, the cost to do this is £15. Access our transfer portal here to start the transfer to your friend. Change of Distance - If you're considering changing the distance for your entry, we're here to help make that happen smoothly for a £5 fee. You can begin the process by accessing our dedicated transfer portal. Please be aware that with any of the options you will incur a £5 admin fee. If you have purchased a Flexi Package when entering the race this does not apply and you will be able to make unlimited changes to your race entry up until 24 hours prior to the event. We understand that plans can change, and you may need to transfer or change your participation in one of our events. However, please note our transfer policy as outlined below: Transfer Policy within 5 Days to the Event Date If you have made an inquiry or request to transfer your participation within 5 days leading up to the event date, we regret to inform you that transfers are no longer allowed. This late in the process, everything associated with your entry fee, including your race pack, medal, and post-race goodies, has been prepared and allocated. Virtual Participation Option Alternatively, we offer the option for participants to run the event virtually. If you opt for this, kindly provide us with a copy of your recorded run and confirm your postal address. Upon receipt, we'll promptly send out your event medal via post. NO Refund Policy Unfortunately, we do not offer refunds for event entries. We appreciate your understanding and flexibility in these situations. We look forward to your participation in another event soon! If you have any further questions or concerns, please don't hesitate to reach out to our team.

For further information, please email info@royalwindsortriathlon.co.uk

## Race Pack Contents Your race pack includes: - **Bib Number** – Your identification during the race, essential for accurate timing and results. Attach it to the **front of your shirt** (safety pins or magnets are recommended). - **Timing Chip** – Ensures accurate recording of your race time. It is attached to the bottom of your race bib: tear it off and slot it into your shoelaces. - **Baggage Label** – Used to identify and organise your belongings when you drop off and collect your baggage before and after the race. --- ## How to Receive Your Race Pack **Postal delivery:** If you received an address-check email from us, your race pack is posted to you and should arrive by the Friday before race day. **On-site bib pickup:** If your pack hasn't arrived, or if you entered after the postal cut-off, head to the **registration desks** upon arrival — your race number will be assigned on the day. Please bring a **form of ID or your confirmation email** to make the process smooth and easy. --- ## T-Shirts & Merchandise - If you **pre-ordered a t-shirt** during registration, you'll receive it when you pick up your bib. - T-shirts are also available for **purchase on race day** (while stocks last). - **Payment:** All race-day transactions require a **credit card** — cash will not be accepted.

If you can't find your booking or confirmation, first check your spam or junk folder. Entries made on runthrough.co.uk are booked through Let's Do This, so the confirmation comes from them — log in to your Let's Do This account to see all your entries. If you entered through another website (for example a charity or Find a Race), your booking sits with them, so check with them first. Still can't find it? Email [info@runthrough.co.uk](mailto:info@runthrough.co.uk) with your full name, the email address you booked with, the event and the website you used, and we'll find it and resend your confirmation.

Yes, non-registered participants, employees, and co-workers are more than welcome to attend the event to soak in the excitement and provide support. **On the race course:** Once the race kicks off, only registered individuals with their assigned bibs are permitted on the race course. **In the event village:** Non-registered participants (including visitors, employees, and co-workers) can still enjoy the festivities and purchase food and drinks from the bars and pop-up stalls.

When the Team Captain registers, they'll have access to the company dashboard. From there, they can share the link with all company participants, allowing each individual to register themselves. This ensures that everyone takes an active role in the registration process and provides their own details accurately. So, while the Team Captain initiates the registration process, each participant will need to complete their own registration using the link provided.

The Team Captain is the main point of contact for their company's participation and helps ensure a seamless experience for their colleagues. Their responsibilities include: - **Registering the Company Team** - **Recruiting Participants** - **Finalising Team Registration** - **Handling Payment/Financing** - **Obtaining and Distributing Race Day Materials** – this includes distributing materials (such as bib numbers and safety pins) to participants prior to the event - **Making Hospitality Arrangements** (if desired/available) Whether you're asking about the team captain's role, duties, or what the captain is responsible for, the above covers everything expected of them.

The Team Captain is the company's point of contact and representative, and plays an important role in ensuring everything runs smoothly. The Team Captain is required to be present on the night of the race. However, if circumstances arise that prevent the Team Captain's attendance, it is recommended to: - **Designate a co-captain** to act in their place, and - Ensure **all participating company employees** are well-informed about the Series Rules and Safety guidelines listed on the event website. Whether or not the Team Captain can attend, familiarity with the Series Rules and Safety guidelines is important for everyone on the team.

For larger companies that have decided to enter multiple teams, a Company Captain is appointed. The company captain will list team captains who will follow the Team Captain process.

Considerable effort goes into producing the Royal Windsor Triathlon. From the moment we receive your entry, funds are allocated to anything from race pack items to venue hire, admin teams and event day infrastructure. We understand that life is unpredictable, thus we have created the following policies to benefit both participants and organisers alike. Refunds: If you notify us via email within 14 days of the original order, a full refund (less the booking fee) will be provided. Please note a refund will not be possible after 14 days under any circumstances unless you have purchased flexi entry as part of the registration process.* Transfer: We will have a window to transfer your entry to another person to take part in the Royal Windsor Triathlon and further information will be available on this page soon. Please note there is a £10 administration fee to transfer. There will also be further information on this page in due course about the process to transfer to a different entry type. Withdrawals: If you are unable to take part and are not able, or do not want to receive a refund, or transfer your entry, no further action is required. If you’d like us to cancel your entry and stop sending you pre-event emails, contact us at info@royalwindsortriathlon.co.uk. *Applicable to Windsor events only.

On the back of your race bib, which you'll receive from your Team Captain and must wear on race day, there is a space provided for you to add any important medical conditions or allergies. This information helps our Medical Provider deliver appropriate treatment if needed during the event. Whether you have a pre-existing medical condition or allergy we should know about, please make sure to fill in this section before race day.

Indeed, the Team Captain is required to register for the event as a participant alongside their team. They can complete their registration conveniently from their Dashboard. It's essential to highlight that all participants, including the Team Captain, must agree to the terms and conditions specified in the Participant Entry Form to secure their race bib and be eligible to take part in the race day festivities.

If you deferred an entry from one of our events, email [info@runthrough.co.uk](mailto:info@runthrough.co.uk) with your order details and the event you'd like to use it for, and we'll arrange it for you.

Our Royal Windsor Triathlon event is draft-illegal - due to riding on the open road. Our triathlon bike regulations are aligned with the BTF rules. For the allowable and non-allowable bike guide, please visit the British Triathlon Rule Book and navigate to pages 12-17. For all draft-legal races, the following handlebar rules will apply: • Only traditional drop handlebars are permitted. The handlebars must be plugged; • Clip-ons will not be allowed from 1 January 2023. For all draft-illegal races, the following rules on handlebars apply: • Only handlebars and clip-on bars not extending beyond the leading edge of the front wheel will be permitted. Clip-on bars in two pieces do not need to be bridged. All tube ends must be plugged.

For further information about wetsuit hire, please email [info@royalwindsortriathlon.co.uk](mailto:info@royalwindsortriathlon.co.uk)

If you can't find your booking or confirmation, first check your spam or junk folder. Entries made on runthrough.co.uk are booked through Let's Do This, so the confirmation comes from them — log in to your Let's Do This account to see all your entries. If you entered through another website (for example a charity or Find a Race), your booking sits with them, so check with them first. Still can't find it? Email [info@runthrough.co.uk](mailto:info@runthrough.co.uk) with your full name, the email address you booked with, the event and the website you used, and we'll find it and resend your confirmation.

No. All participants must be part of a Company Team with a minimum of 4 employees. Review the Rules section for more information.

The Royal Windsor Triathlon bike course takes place on an open road. For further information, please email info@royalwindsortriathlon.co.uk

When it comes to registering for the event, your company should create just one corporate entry. However, within that entry, you can create multiple teams from the dashboard. Each of these teams should have its dedicated team captain. It's the captain's responsibility to make sure that every member of their team completes their registration.

The Team Captain will be responsible for paying the registration fee for the entire team on behalf of the company. Invoices will be provided directly to the company, and it's essential for the company to ensure that payment is made by the specified due date. This setup streamlines the process by consolidating payment responsibility with the Team Captain and the company, ensuring a smooth and efficient registration process for all involved parties.

Race photos are free. Find yours on the [RunThrough Gallery](https://www.runthroughgallery.com/) by searching your race number — or use the selfie search, which helps when your number was covered or hard to read. Photographers upload as soon as they can after the race, so if yours aren't there yet, check back in a day or two.

For further information, please email info@royalwindsortriathlon.co.uk

For further information, please email info@royalwindsortriathlon.co.uk

These are a wave within each distance which include all age categories and are non-competitive. Participants are given the option to transfer to the wave, subject to availability of capacity.

Yes, please contact the customer services team.

Interested in Pacing? Absolutely! If you're interested in becoming a pacer at our events, we'd be delighted to have you on board. Simply drop an email expressing your interest to info@runthroughusa.com. We'll guide you through the process and provide more information. Want to Volunteer? Fantastic! Your enthusiasm is greatly appreciated. To start your volunteering journey with us, please fill out the form here. Joining the Team We value your contribution and dedication. Your participation as a pacer or volunteer is incredibly valuable to us, and we're excited to have you join our team!

Our festivals are open to employees of corporations, businesses, and financial institutions who meet **all** of the following criteria: - **Hours:** Work a minimum of 25 hours per week. - **Tenure:** Have been employed by the company for at least **90 days** prior to race night. - **Age:** Are at least **18 years old** at the time of registration. **Contractors, Consultants, and Temporary staff** are not eligible to participate as part of a company team. However, Contractors and Consultants are welcome to register through their **own company** if they wish to participate. **Team size:** Each company must register a minimum of **five (5)** entrants who meet all eligibility requirements to form one complete team. Company teams with fewer than five (5) individuals will not be accepted and will be removed from the registration system once the registration period closes. > Whether you're looking up entrant eligibility, participant requirements, or who can register for race night, the criteria above apply.

A **Company Captain** registers multiple teams on behalf of their company. At registration, they identify Team Captains, who then receive a notification to register their respective teams. A **Team Captain** registers themselves and 4 colleagues to complete their team (5 members in total). Each colleague must agree to the terms and conditions of participation. In summary: if you're coordinating several teams across a company, you act as a Company Captain; if you're organising a single team of five, you act as a Team Captain.

All race entries are non-refundable. There are no refunds for cancelled entries and name changes are prohibited. Only those registered to run are permitted to take part in the race and anyone found to be running in another person’s bib will be disqualified, and risks disqualification for their entire Company Team.

This event series is a UK welfare initiative that gives companies the opportunity to pay for their staff to engage in exercise, networking, and charitable fundraising. Diversity, Equity, and Inclusion are central to our events, and with that in mind we have provided multiple race categories — from runners to walkers — so that everyone can take part. All participants are equally welcome, regardless of pace or ability. If you're looking for context about the event, registration details, or how your company can get involved, please reach out to our support team or visit the relevant registration page for your event.

The cost for delivering Company race packs via tracked first-class mail is £28 (excluding VAT) per team. This fee will be charged to the Team Captain after registration closes.

Full details of the start and finish areas will be sent to Team captains closer to the event. **Event Locations 2024** - **Manchester:** Media City, M50 2EQ - **London:** Queen Elizabeth Olympic Park, Waterden Road, London, E15 2EE

No. Companies can enter as many teams as they like, discounts are available for companies with 10 or more teams. However Sports Media Agency and event partners would like enable opportunities for all. If team numbers exceed the event capacity we may offer teams an adjacent day to the existing event.

The event starts from Alexandra Gardens, Barry Avenue, Windsor, SL4 3HY. Getting to Windsor by car Windsor is just 30 miles west of London and is easily accessible via the major motorway networks. From M3 exit at Junction 3 (Bagshot), from M4 exit at Junction 6 (Windsor), from M25 exit at Junction 13 (Egham) and from M40 exit at Junction 4 (Marlow) or Junction 2 (Beaconsfield). Long stay car parks are located at Romney Lock, King Edward VII Avenue and Alexandra Gardens. All are cheaper than the more central (shopping) car parks and are less than a 10 minute walk to Windsor Castle for spectators. Getting to Windsor by train Windsor is served by two train stations, Windsor & Eton Central and Windsor & Eton Riverside. Both are situated within a few minutes walk of Windsor Castle. First Great Western operates services from London Paddington, you then need to change at Slough onto the branch line that links with Windsor & Eton Central Station. Alternatively, South Western Railway operates direct services from London Waterloo to Windsor & Eton Riverside Station (journey time approximately 55 minutes). Please check train times prior to travelling, to ensure you can arrive in time for the early Sunday start. For further information, please email info@royalwindsortriathlon.co.uk

You will be able to purchase your license at the end.  For further information, please email info@royalwindsortriathlon.co.uk

As the event is a staff welfare initiative, companies can elect to cover the costs of food and drinks for their teams — this is known as the **Catered** option. Under this arrangement, a voucher-based system will be used for most events, with vouchers allocated to teams. Alternatively, teams can choose the **Non-Catered** option, where individuals buy food and refreshments over the counter in the festival area and claim back expenses on an individual basis. Whether your company selects catering or non-catering, the choice is made at the company/team level rather than by individual participants.

Yes — when you add multiple people at checkout, the price automatically reduces on the Let's Do This site. If you've been promised a discount code and haven't received it, email [info@runthrough.co.uk](mailto:info@runthrough.co.uk) with your details and we'll arrange it.

Bronze, Silver, Gold and Platinum membership discounts don't appear on the RunThrough site — they show on the Let's Do This site when you're logged in. Make sure you log in to your Let's Do This account during checkout. If the discount still doesn't appear, contact our support team.

Email us with the event name and date plus: the roads you need to access, the direction you're coming from and heading to, your vehicle registration number, and the timings you need access. We'll coordinate with our operations team to arrange it.

Our events are held at venues with differing terrain — some are accessible for pram, buggy and wheelchair athletes, while others are more challenging. Email us to confirm the accessibility of the specific event you're planning to attend.

Some of our events allow dogs to join the run, while others don't due to venue restrictions. For specific information about a particular event, email [info@runthrough.co.uk](mailto:info@runthrough.co.uk).

Event t-shirts can be purchased as an add-on during registration. If you didn't add one at the time, you can still buy one later through the RunThrough Kit website at https://www.runthroughkit.com/

Absolutely — walkers are welcome at our events, whatever your pace. For events with strict time cut-offs (often due to road reopening schedules), email us to confirm participation — arrangements like an early start may be possible.

Yes — the race director is available to sign witness statements for world record attempts. When you arrive, visit the information desk to discuss your attempt with the team and they'll put you in touch with the race director.

To ask about setting up a stall, mobile coffee or any store at our events, email our vendors team for your region: [southvendors@runthrough.co.uk](mailto:southvendors@runthrough.co.uk) for Southern events, or [northvendors@runthrough.co.uk](mailto:northvendors@runthrough.co.uk) for Northern events.

If you're unable to verify or log in to your RunThrough account, email our support team with a screenshot of the issue and we'll help you get back in.

You'll find everything about becoming a partner at https://www.runthrough.co.uk/partner/become-a-partner

At most events spectators can watch for free. However, at events held inside attractions — such as Thorpe Park, Alton Towers, Drayton Manor or Colchester Zoo — spectators typically need to pay the attraction's entry fee. Check the event's FAQ for specific details.

Our events are licensed, but to confirm whether the results of a specific event will be sent to Power of 10, email us with the event name and we'll verify for you.

Email us at [info@runthrough.co.uk](mailto:info@runthrough.co.uk) with the details of your request and our team will review and assist.

Our customer service team is available through email and social media — we don't offer phone support. For assistance, email [info@runthrough.co.uk](mailto:info@runthrough.co.uk) or reach out via our social media channels.

Event guides are available 8 to 10 days before the event at https://www.runthrough.co.uk/event-guides. If you think you've unsubscribed from event update emails and don't want to miss out, you can resubscribe at https://club.runthrough.co.uk/resubscribe-event-updates

Email [info@runthrough.co.uk](mailto:info@runthrough.co.uk) with your name and full postal address, and the team will investigate and get it sorted.

Personalised wooden tabs can be added as an add-on during registration. If you didn't add one before completing your registration, email us and we can arrange the purchase.

The entry list is updated 8 to 10 days before the event, and again on the Thursday leading up to the event. If your name isn't showing, you most likely registered between those updates. As long as you've received a confirmation email, you're confirmed for the event.

In line with UK Athletics Rules for Competitions, race results are displayed in three categories: Male, Female and Open. The Open category includes all participants who selected non-binary or prefer not to say, or who didn't select the Male or Female option during registration.

Yes — parents are typically allowed to run alongside their children in Junior races (such as 1km or 1-mile events) to provide support and encouragement.

Prizes for age category winners and the top 3 in each gender category are sent 7 to 14 days after the event.

Entry for blind runners costs the same as the standard entry fee for your chosen event. If you need a guide runner, we can provide a complimentary entry for your guide — contact us after entering with your booking ID or order number and we'll arrange it.

Transfers are made through our transfer portal. The order number it asks for is in the confirmation email you received after registering — it may appear as either 'order number' or 'booking ID'. If you can't find it, contact our support team.

If you signed up to volunteer and haven't received any email or communication, contact the volunteer team at [volunteer@runthrough.co.uk](mailto:volunteer@runthrough.co.uk).

Our pacer programme is currently on pause but will return soon at our larger events — details will be shared with everyone when available.

When an event is cancelled, postponed or its date changes, an email is sent to all registered participants with options and further details. If you don't receive it, or you need additional arrangements, contact us by email.

Yes — email our support team to request an exchange. The item being returned must be in new, unworn condition with the tags intact, and the exchange is subject to confirmation by the team.

Most event t-shirts are pre-ordered and collected on the day, but there may be a limited number of extras available to buy on-site. If you plan to use a discount code, voucher or credits, buy online in advance.

Yes — our events are open to participants of all nationalities, including non-UK citizens, as long as you have successfully registered for the event.

If you're a member of an EA affiliated club, email us with your club name and we'll help. You may qualify for either an EA affiliate discount, or a club discount when entering four or more runners.

You can access your guest passes through your Let's Do This account — create a guest pass there and send it to your guest to use.

Personalised wooden tabs are typically sent within 7 to 14 days after the event. If yours hasn't arrived within that timeframe, email our support team and we'll check its status.

For participants with special needs, a free entry code for a carer or guide is often available. Complete the participant's registration first, then send the booking reference to our support team, who will issue the code.

Email us with your booking ID or confirmation email and we'll update your gender information. If the event is only a few days away the change may not be reflected in time — in that case, email us again after the event and we can update the results if necessary.

Safety pins may be available in limited quantities at the event, but we recommend bringing your own — or using bib magnets — to secure your race number.

Feedback and review discount codes are sent within 7 days of submitting your feedback or review. If yours hasn't arrived within that timeframe, email [info@runthrough.co.uk](mailto:info@runthrough.co.uk) and we'll arrange it for you.

Yes — our team carries out a series of tests ahead of the event to make sure the triathlon swimming venue is safe for participants.

Top Flight races have strict qualification times. You can review them on the official website at https://www.topflightraces.com/elite-prize-structure/

If an event is rescheduled you'll be notified by email, and your entry is automatically transferred to the new date. If the new date doesn't work for you, you can request a transfer to another event or a race credit by contacting us at [info@runthrough.co.uk](mailto:info@runthrough.co.uk).

We recommend arriving at the venue as early as you can — at least an hour before your race start time — to allow enough time for bag drop and using the toilets. If there are any specific requirements for your event, such as parking closures, these are communicated ahead of the event.

Terrain The course will take place on road and is undulating throughout. Wheelchair / Pram Friendly? We welcome buggy runners and wheelchair athletes and simply ask that you remain mindful of the runners around you and make yourself known should you need to overtake them. Are Dogs Allowed? Please note, dogs are welcome, but must be kept on leads at all times due to wildlife in the park. Bag drop? There will be an informal bag drop within the event village for you to leave any belongings during the race. Please ensure your label is attached to your bag before dropping it off with our marshals. Anything left within the bag drop is left at your own risk.

Want to Volunteer? Fantastic! Your enthusiasm is greatly appreciated. To start your volunteering journey with us, please fill out this form. Joining the Team We value your contribution and dedication. Your participation as a pacer or volunteer is incredibly valuable to us, and we're excited to have you join our team!

Terrain The route will follow the tarmac circuit within the racecourse however please note that there are a couple of crossings over the racecourse which have a mulch surface. Wheelchair / Pram Friendly? Due to the nature of the course and the varying surface and terrain this course is not suitable for wheelchair or buggy runners. Are Dogs Allowed? Due to the nature of the venue and venue restrictions only assistance dogs will be permitted to enter the event. Included in which Season Pass? Annual Pass London Pass Bag drop? We strongly recommend leaving any belongings in your car during the race however for those that need it there will be an informal bag drop marquee within the event village for you to leave any belongings during the race. Please ensure your label is attached to your bag before dropping it off with our marshals. Anything left within the bag drop is left at your own risk.

Are you passionate about running and looking to make a real impact on the running community? Whether you're searching for a full-time role, a part-time position, or volunteer work at RunThrough, here's how you can get involved: **Current Full-Time Opportunities** - We have various positions available within our full-time team. To explore these opportunities, visit the [RunThrough Careers page](https://www.runthrough.co.uk/careers/). - If you find a role that suits you, please send your CV and cover letter to **careers@runthrough.co.uk**. **Volunteer and Part-Time Opportunities** - Alongside our full-time team, we're always on the lookout for enthusiastic volunteers and marshals. - If you'd like to volunteer or work part-time at one of our events and experience firsthand what we're all about, you can find out more and apply [here](https://www.runthrough.co.uk/volunteer/). Joining the RunThrough team is a fantastic way to get involved in the running community, meet like-minded individuals, and contribute to the success of our events. Whether you're looking for a full-time job or simply want to help out on event days, we'd love to welcome you to the team!

Terrain The course comprises fast and flat tarmac paths. Wheelchair / Pram Friendly? We welcome buggy runners and wheelchair athletes and simply ask that you remain mindful of the runners around you and make yourself known should you need to overtake them. Are Dogs Allowed? While we adore our four-legged friends, we regret to inform you that dogs aren't allowed for both runners and spectators at this event. Your understanding is greatly appreciated! Included in which Season Pass? Annual Pass North and Midlands Pass Bag drop? There will be an informal bag drop within the event village for you to leave any belongings during the race. Please ensure your label is attached to your bag before dropping it off with our marshals. Anything left within the bag drop is left at your own risk.

Below are travel directions for each RunThrough event venue. Find your location and follow the relevant guidance. --- ## Coventry – War Memorial Park **Address:** War Memorial Park, Kenilworth Rd, Coventry CV3 6PT, UK [Get the full directions here.]() **By Car:** Take the Coventry Ring Road and exit at Junction 6. Follow Warwick Road (A429). **By Train:** Coventry Station is a 10-minute walk along Warwick Road to the event site. The station sits on the London to Birmingham Line. A Park & Ride South service is also available from the top of the station steps on Warwick Road. **By Bus:** - Via Kenilworth Road: 16, 49, 18A, 87, Park & Ride South, U17, X17 - Via Warwick Road: 9, 9A, 49, 539 --- ## Derby – Elvaston Castle **Address:** Elvaston Castle, Derby, DE72 3EP [Get the full directions here.]() **By Car:** ⚠️ Some sat navs direct vehicles off the A6 Derby bypass into Elvaston Castle Country Park via a slip road to Bridlegate Lane, Alvaston — **there is no access to the park via this route** (nor turning room). The lane is clearly marked with a 'dead-end' highways sign; please do not head down here. Your sat nav may also direct you into the estate by a sealed bridle path off Borrowash Road (which also leads to Elvaston Cricket Club's grounds) — **this access route is for authorised vehicles only, with no parking permitted.** **By Train:** [Check Trainline here.]() | [Check National Rail here.]() **By Bus:** There are no bus services that stop directly outside the main entrance to the park. However, **bus 73 (Arriva)** and the **Skylink Derby (TrentBarton)** both stop by Elvaston Castle Gates in Thulston. **By Traveline:** [Check here.]() --- ## Draycote Water **Address:** Draycote Water, Rugby CV23, UK **What3Words (exact event village location):** ///teaching.waltzed.handle [Get the full directions here.]() ⚠️ **Parking note:** Parking on site at Draycote Water is **limited** and **charged at £5 all day**. We recommend car sharing to save money and hassle on the day — join our RunThrough Chat group to organise with other runners. --- ## Frome – The Old Showfield **Address:** The Old Showfield, Berkley Rd, Frome BA11 2EH **By Car:** [Get the full directions here.]() Frome lies just off the **A361** (linking Ilfracombe and Kilsby); the **A359** connects the town with Yeovil. Frome is also accessible from Bath, Bristol and Swindon. **By Train:** Frome has direct rail services from London Paddington, London Waterloo, Weymouth, Bath and Bristol. Frome Train Station is on Portway, a **20-minute walk** from The Old Showfield. **By Bus:** Regular services run between Frome and Bath, Chippenham, Warminster, Shepton Mallet and Midsomer Norton. --- ## Kempton Park Racecourse **Address:** Kempton Park Racecourse, Staines Rd E, Shepperton, Sunbury-on-Thames TW16 5AQ, UK **By Car:** [Get the full directions here.]() Kempton Park is located on the **A308** between Sunbury-on-Thames and Hampton Court, less than one mile from **Junction 1 of the M3** via Junction 12 of the M25. **By Train:** Kempton Park train station is **200 yards from the North entrance**. Trains run every **half an hour** direct from **London Waterloo**; journey time is approximately **40 minutes**. **By Bike / On Foot:** The racecourse is easily accessible on foot and by cycle. **Cycle parking is available** in the park. --- ## Roundhay – Roundhay Park **Address:** Roundhay Park, Mansion Lane, Roundhay, Leeds LS8 2HH [Get the full directions here.]() **By Car:** The park is located **3 miles north of Leeds City Centre**, just off the **A58 Wetherby Road**. It is also accessible from the **A6120 Leeds Ring Road**. **By Bus:** Buses **2 & 12** run to and from Leeds City Centre to the park. --- ## Hampton Court Palace **Address:** Hampton Court Palace, KT8 9AU **By Car:** ⚠️ **THERE IS NO PARKING INSIDE THE PALACE GROUNDS ON RACE DAY.** We strongly advise using public transport and planning your journey in advance, as there is very limited parking within walking distance. The palace postcode is **KT8 9AU**. Hampton Court Palace is on the **A308** and is well signposted from all major local roads — follow the brown tourist attraction road signs. From the M25: take **exit 10** onto the A307, or **exit 12** onto the A308. The palace is also accessible via the **A3** then the **A309**. **By Rail:** **35 minutes from London Waterloo**, calling at Vauxhall, Clapham Junction, Earlsfield, Wimbledon, Raynes Park, New Malden, Berrylands, Surbiton and Thames Ditton. Trains run every **half an hour**. Hampton Court is in **Zone 6** — Oyster Pay As You Go is accepted. Alternatively, train to **Kingston** then bus 111, 216 or 411 to Hampton Court Gardens; or train to **Richmond** then the **R68** bus. The service is operated by South West Trains; information on planned engineering works is on the [South West Trains website](). **By Bus:** - From Kingston: 111\*, 216\*, 411\*, 461, 513 - From Richmond: R68\* \*These services accept Oyster cards, LT cards, bus passes, Travelcards, Freedom Passes and Saver Tickets. **By Taxi:** Taxis may drop off at Hampton Court train station; walk up the road to the palace. A mini-cab firm is available at Hampton Court station for those wishing to travel home by taxi. **By Bike:** Please **dismount your bike when entering the palace grounds** and walk into the event village, where you will find **bike racks alongside the bag drop**. --- ## Dorney Lake **Address:** Dorney Lake, Eton College Rowing Centre (near Slough/Windsor) Dorney Lake is ideally placed within easy reach of London, Heathrow Airport, and the M4 corridor, with good access from the M3, M25 and M40. 🅿️ **Free parking** is available for all participants next to the event village, start and finish. **By Road:** 1. Exit at **Junction 7** of the M4; follow the slip road to the roundabout. 2. Turn **left** onto the **A4** towards Maidenhead. 3. After the traffic lights, turn **left** at the roundabout onto the **B3026**, signposted for Dorney and Eton. 4. On the sharp left-hand bend, turn **right**, signposted Dorney Reach. 5. After 400 m, enter Dorney Lake, Eton College Rowing Centre through the **large white double gates**. 6. Follow the perimeter road to the **left of the lake** down to the boathouse. **By Train:** Main stations are **Slough** and **Windsor & Eton Riverside**. **Burnham**, **Taplow** and **Maidenhead** stations are also nearby.

**Baggage Drop Service** Yes! We provide a convenient baggage drop facility for all participants — and it's completely **free** to use. Whether you're asking about bag drop, luggage storage, or baggage check, we've got you covered. **Assisted Baggage Drop** Our dedicated staff members manage the baggage drop station throughout the event, ensuring the safety and security of your belongings while you're out there conquering the course. **No Lockers Available** Please note that while we provide a secure baggage drop, we do **not** have locker facilities at the event.

Yes. In the triathlon, you are required to wear the swim cap colour that corresponds to your wave colour.

Whether you need to wear a wetsuit (sometimes written as "wet suit") in a triathlon is governed by **British Triathlon rules** and is totally dependent on water temperature — and sometimes air temperature — measured **one hour before the start of the event**. | Water Temperature | Wetsuit Rule | |---|---| | Less than 14 °C | Wetsuits are **COMPULSORY** | | 14 °C – 22 °C | Wetsuits are **OPTIONAL** | | Above 22 °C | Wetsuits are **BANNED** | Because wetsuits assist with both **buoyancy and warmth**, we strongly recommend that you wear one whenever they are optional. We will keep you updated with water temperature as we get closer to the event, with **final confirmation provided on the day of the event**. If you are in any doubt about whether the temperature will be warm enough, please bring a wetsuit along to the event. The **final decision will be made by the Technical Official on race day**.

## Finding Parking Spaces When looking for the best parking spots near the event, we recommend using **Parkopedia**, a helpful platform for discovering available parking spaces in the local area. You can explore nearby parking options at [https://www.parkopedia.com](https://www.parkopedia.com/). ## Event-Specific Parking For specific guidance on event parking locations, we'll provide detailed information within the **event guide and race details** sent to you via email during the week leading up to the event. If you're searching for ideal parking spots, recommended parking areas, or where to park on race day, that email will be your best reference.

Yes, absolutely. Even if you have opted out of the catering package, you are still welcome to attend the festival area. Food and drink will still be available there, but items will need to be purchased on the day rather than being included. As a welfare initiative, we generally find it easier for companies to purchase the catering package in advance rather than having to process multiple individual expense receipts after the event — so that is worth bearing in mind if you are considering whether to add the package. However, there is no requirement to do so in order to access the festival area.

Yes, you can wear a race belt. However, your race number must be clearly visible throughout the event — if it isn't, you may be subjected to a two-minute penalty as per British Triathlon Rules. You must not fold or cut down your race number in any way. Write any medical information on the back of your number.

Here are the key details for the London Aquathlon: **Pool Location** The event is held in the competition pool at the London Aquatic Centre. **Treading Water** Not to worry if you can't tread water — there's no requirement for treading water skills during the event. Before you start, you can simply hold on to the side of the pool. **Flippers** Unfortunately, flippers are not allowed during the swim portion of the Aquathlon and cannot be used for this event.

Whether you can wear headphones (or earphones/AirPods) depends on the type of event: **Running events (5k, 10k, half marathons, etc.)** — headphones are generally permitted, but the type allowed differs by venue. These rules are set by England Athletics (not RunThrough) as part of our race licence, so please stick to them. "Bone Conducting" means only bone-conduction headphones (which leave your ears open) are allowed; "Any Earphone" venues allow standard in-ear or over-ear headphones too. Always double-check your race-information email or event guide for the final word. | Venue | Earphones allowed | |---|---| | Aintree Racecourse | Any Earphone | | Alexandra Palace | Bone Conducting | | Alton Towers | Bone Conducting | | Altrincham | Any Earphone | | Arley Hall | Bone Conducting | | Battersea Park | Bone Conducting | | Bedford Autodrome | Any Earphone | | Box Hill | Bone Conducting | | Brewers 10k | Bone Conducting | | Brixton (Brockwell Park) | Bone Conducting | | Cannock Chase | Bone Conducting | | Capesthorne Hall (Cheshire Half) | Bone Conducting | | Carsington Water | Bone Conducting | | Cheltenham Racecourse | Any Earphone | | Chepstow Racecourse | Any Earphone | | Cheshire 10k in Chester | Bone Conducting | | Clapham Common | Bone Conducting | | Colchester Zoo | Bone Conducting | | Crystal Palace | Bone Conducting | | Dorney Lake | Any Earphone | | Draycote Water | Bone Conducting | | Elvaston Castle | Bone Conducting | | Etihad Campus | Bone Conducting | | Ewood Park (Blackburn 10k) | Any Earphone | | Finsbury Park | Bone Conducting | | Frome 5k, 10k, Half Marathon & Family Run | Bone Conducting | | Gateshead | Bone Conducting | | Goodwood Motor Circuit | Any Earphone | | Greenwich Park | Bone Conducting | | Guildford 10k | Any Earphone | | Hampton Court Palace | Bone Conducting | | Heaton Park | Bone Conducting | | Hillsborough Castle & Gardens | Bone Conducting | | Hyde Park | Bone Conducting | | Jubilee Bridge | Bone Conducting | | Kempton Park Racecourse | Any Earphone | | Knebworth House | Bone Conducting | | Ladybower Reservoir | Bone Conducting | | London HM & 10k | Bone Conducting | | Macclesfield | Bone Conducting | | Media City UK | Bone Conducting | | Nantwich | Bone Conducting | | Newbury Racecourse | Any Earphone | | Northampton Town FC | Bone Conducting | | Nottingham Racecourse | Bone Conducting | | Olympic Park | Bone Conducting | | Oulton Park Circuit | Any Earphone | | Prestwold Hall | Bone Conducting | | Redditch | Bone Conducting | | Regents Park | Bone Conducting | | Richmond Park | Bone Conducting | | Roundhay Park Leeds | Bone Conducting | | Rugby | Bone Conducting | | Solihull | Bone Conducting | | Southampton 10k | Bone Conducting | | Southampton Common | Bone Conducting | | Stanley Park Liverpool | Bone Conducting | | Surrey Half Marathon | Bone Conducting | | Sutton Park | Bone Conducting | | Tatton Park | Bone Conducting | | Thorpe & Egham | Bone Conducting | | Tittesworth Water | Bone Conducting | | Tonbridge Half | Bone Conducting | | VeloPark | Any Earphone | | Victoria Park | Bone Conducting | | War Memorial Park, Coventry | Bone Conducting | | Warrington | Bone Conducting | | Warwick | Bone Conducting | | Weybridge 10k | Bone Conducting | | Wimbledon Common | Bone Conducting | | Wolverhampton Wanderers FC (Wolves 10k) | Bone Conducting | **Triathlon and multisport events** — headphones are not allowed at all. British Triathlon Rule 8.1: "Any equipment that acts as an impediment to hearing or concentration is prohibited from use during an event (including transition). This includes, but is not limited to, mobile telephones (which should be switched off if stored in transition), personal stereos and MP3 players."

Below are the start times for each event location. **All times are subject to change** — we recommend checking the event guide sent closer to race day. You can also [click HERE](https://knowledge.runthrough.co.uk/article/424-race-event-information) to view the race information page for events coming up in the next 7 days; any start time changes will be linked from the bottom of that page. --- **Coventry** - Chase The Sun 5K: 7:00 PM - Chase The Sun 10K: 7:00 PM **Derby (Elvaston Castle)** - Half Marathon: 9:00 AM - 10K: 9:30 AM - 5K: 9:45 AM **Draycote Water** - Half Marathon: 10:00 AM - 10K: 10:45 AM - 5K: 10:55 AM **Frimley** - 5K Race: 9:00 AM - 10K Race: 9:00 AM - Kids Race: 11:30 AM **Frome** - Half Marathon: 9:00 AM - 10K Race: 9:30 AM - 5K Race: 9:45 AM **Kempton Park Racecourse** - Half Marathon: 10:00 AM - 10K: 10:30 AM - 5K: 10:40 AM **London Aquatics Centre** - Aquathlon: 9:00 AM **Roundhay** - Chase The Sun 5K: 7:00 PM - Chase The Sun 10K: 7:00 PM **Run Dorney** - 9:10 AM **Start Times (A/B Race format)** - A Race (sub-40 minute): 9:00 AM - B Race (40 min+): 9:20 AM --- If you are unsure which location or wave applies to you, please refer to your event guide or check the race information page linked above.

## Terrain The courses follow a road-closed, single, undulating loop circuit. The Half Marathon route heads out around Frome town centre and the Somerset countryside, passing the English Heritage site of Nunney Castle. The 10K and 5K routes stay within Frome itself. ## Wheelchair / Pram Friendly? Yes – buggy runners and wheelchair athletes are welcome. We simply ask that you remain mindful of the runners around you and make yourself known should you need to overtake. ## Are Dogs Allowed? - **Runners:** No, it is not permitted to run with a dog at this event. - **Spectators:** Yes, spectators are welcome to bring their dog into the event village, but dogs must be kept on a lead at all times. ## Bag Drop There is an informal bag drop area within the event village. Your baggage tag is attached to your race number – simply tear it off and attach it to your bag. To collect your bag, show your race number to the baggage tent staff and they will help you locate it.

Parking arrangements vary by event location. Below is a summary of known venue-specific details, followed by general guidance on finding parking. --- ## Venue-Specific Parking **Coventry** Free parking is available at the event, however it is very limited. It is strongly recommended that participants take public transport to the event. **Derby (Elvaston Castle)** The estate entrance and car park is located off Borrowash Road, between Borrowash Village and Thulston. Follow the brown tourist signs from either direction and they will direct you to the car park. For this event the showground overflow car park will be used, and it is free to all runners and spectators. > ⚠️ **Please note:** The showground car park will close after the event. If you want to stay on site to enjoy the area, you will need to move your car into the main car park after your race — this is pay and display. **Draycote Water** Parking on site at Draycote Water is limited and is charged at **£5 all day**. Car sharing is recommended to save money and hassle on the day — join the RunThrough Chat group to organise with other runners. **Frome** FREE parking is available for runners and spectators. **Kempton Park Racecourse** There is plenty of free event parking at Kempton Park Racecourse for all runners and spectators. **Roundhay** On-site parking is available. --- ## General Parking Guidance If your event venue is not listed above, or you need additional parking options in the local area, we recommend using **Parkopedia**, a helpful platform for discovering available parking spaces nearby. Visit [https://www.parkopedia.com](https://www.parkopedia.com/) to explore options. For event-specific parking details, full guidance will be provided in the **event guide and race details** sent to you via email during the week leading up to the event. Please check that email for the most accurate and up-to-date information for your specific race.

Start Time: Both Sprint and Standard Duathlons will kick off at 1:00 pm.* Distances: Sprint Duathlon: Run: 3.8km (1 lap) Bike: 19km (5 laps) Run: 3.8km (1 lap) Standard Duathlon: Run: 7.6km (2 laps) Bike: 38km (10 laps) Run: 3.8km (1 lap) *Kindly note that the information provided is subject to change. We recommend checking the guide to be sent closer to the event.

Each venue will be using local suppliers to provide a broad mix of foods and alcoholic and non-alcoholic drinks.

Please click HERE to view the race information page for races coming up in the next 7 days, if there is a start time change it will be linked from the bottom of this page. Half Marathon: 9:30 AM Kindly note that the information provided is subject to change. We recommend checking the guide to be sent closer to the event.

Excited about your event apparel? Here's when and where you can get it: Collection on Race Day If you've purchased an Event T-shirt, Hoodie or any other kit with your race entry, swing by the RunThrough Kit stall in the event village on race day to collect your items. Event-Specific T-Shirt Add-On For the £15 add-on Event specific T-shirt, you'll also collect it from the kit stall on race day. If posting is necessary, we'll inform you through our pre-race information emails. Queries or Concerns? Should you have any queries or require further information regarding your ordered apparel, feel free to drop us a line at info@runthroughkit.com We're here to assist!

Sprint distance – minimum age 15 at 31 December 2025 Olympic distance – minimum age 17 at 31 December 2025

If you find yourself unable to attend the race, unfortunately, race entries are non-refundable. We don't offer refunds for cancelled entries, and name changes are a no-go. Only registered participants are allowed to take part in the race. Anyone caught running with another person's bib will face disqualification, and there's even a risk of disqualification for their entire Company Team.

The LONDON TEN by The RunThrough Foundation will take place on October 27, 2024, and it’s completely free for everyone to enter! With a limited number of places available, we’re using a series of ballot waves to allocate spots fairly and give everyone multiple chances to join the fun. Here’s how it works: Ballot Waves: Entries are managed through a series of ballot waves. This gives you several opportunities to secure a place. If you’re not selected in the first wave, don’t worry – your application remains in the running for subsequent waves. Prioritising Low-Income Areas: In line with our mission to support individuals from low-income areas across the UK, we’ll prioritise applicants from these regions and London boroughs in the ballot process. Notification: If your entry is selected, you’ll be notified. Keep an eye on your emails!

Yes, the Team Captain must also register for their own team as a participant. The Team Captain can register for their team from their Dashboard. All participants must accept the terms and conditions of the Participant Entry Form in order to receive a race bib and participate in the race.

At our events, we aim to ensure you're well-prepared and informed about everything you need to know. Here's when you can expect to receive crucial race information. We'll be sending you all the important race details directly via email during the week leading up to the event. Weekend Races: Expect comprehensive race information to land in your inbox on Friday – the week before the race and the immediate week preceding the event. Midweek Races: For these events, all necessary race information will be available on the Friday preceding the event. If you've registered after the specified information distribution dates, fret not! Your booking confirmation will include a link to our website where you'll find all the essential race specifics. What's Included in the Race Information This email will contain everything you need to know, such as: Event schedules Maps of the course Handy parking information Start times you need to know Key participant guidelines Important safety instructions Any additional event-specific details you might require Ensuring Timely Receipt To make sure you're well-prepared, kindly keep an eye on your email inbox during the specified time frame. We don't want you to miss any crucial details! Check the event guides here: https://www.runthrough.co.uk/event-guides

The fee for delivery of Company race packs via tracked first-class mail will be £28 (excl. of VAT) per team and will be charged to the Team Captain after registration closes.

If you have not already added your second participant, please send this link to them. Following this, please select the distance you have purchased. Continue to fill out the registration form and when at the 'Team Info' stage make sure to select your team name & enter the team password (this would have been created by the lead participant)

How do I enter? To enter please click the "Enter Now" button. How old do I need to be to run? To enter the 10k race, you must be 15 or over on race day. Is there a cut off time? Is there a minimum standard? Chester 10K is a running event and for runners' safety the roads are closed by permission of the council. The race cut off time is 90 minutes after your race start. Roads will re-open in line with this pace. If you fall behind this pace, for your own safety you may be asked to withdraw from the race and get into the sweep bus. Times for runners who finish over the cut off will not be listed on the final results. I want to run for charity Our race charity is Hospice of the Good Shepherd. You can run for any charity of your choosing.  Why not use GoFundMe as your fundraising platform, you can start your fundraising here. Can I wear an iPod or music player? Under UK Athletics rules, only "open ear" bone conduction headphones are permitted. This means that in-ear headphones can't be used. Can I enter as a relay team? There is no relay class at this event. Can I run with a buggy or a dog? No, it is not possible to run with a buggy, or with a dog. This is against UK Athletics rules and you will be withdrawn from the course and disqualified. What is the race route? The Chester 10K route can be seen on the Race Information & Route page. The route is on fully closed roads.   How far apart are the drinks stations? There will be a water station at approximately half way and water for all runners at the finish. Will there be pacers? There won't be pacers at this race. Where are the toilets? There will be ample toilets at the start, all clearly signed.  There will also be toilets at every drink station and at the finish.  Where can I park? There is ample parking in Chester city centre car parks, and other local car parks, within easy walking distance of the start. These car parks will charge a variety of fees dependent on the length of time vehicles are parked. Further details of car park locations and the fees charged can be found here. Will there be official race photos? Our official race photographers will be on the course and at the finish - see more details here. Athletes with a disability We want disabled athletes to have a safe and enjoyable race. If you have a disability please contact info@activeleisureevents.co.uk so we can understand your needs. There is not a wheelchair race, but accompanied wheelchairs, visually impaired and learning disabled athletes have all competed successfully in our past events. Choose your start position with care; to avoid jostling it is usually safer to line up at the back of the race - we have chip timing so your race time won't be affected. Let us know and we will endeavour to make your race run smoothly. There are some cobbles, speed bumps and hills on the course. If an athlete needs a carer or guide to accompany them during the race, the carer is entitled to a free place in the race. To apply for this, or if you have any questions about the suitability of the route, contact info@activeleisureevents.co.uk.

Deferred Entry from Last Year's Event? If you've got a deferred entry from one of our events last year, not to worry! Simply drop us an email at info@runthrough.co.uk along with your order details. Our team will be more than happy to assist and arrange this for you. Contacting Us We're here to help and ensure your deferred entry gets sorted out smoothly. Feel free to reach out to us via email with the necessary order details, and we'll take care of the rest for you.

You are not permitted to change waves.

If you've missed collecting your event T-shirt, don't worry! Please get in touch with our team at info@runthroughkit.com. They'll assist in arranging for you to collect it at an upcoming event or arrange a postal delivery.

Booking as a Group Booking as a group is simple! For groups of six or fewer participants, you can easily do this directly from the entry page by utilizing the dropdown menu options. However, if your group consists of more than six people, please send an email to info@runthrough.co.uk, and our team will assist in arranging this for you seamlessly. T-Shirt Purchase for Groups While t-shirts are not included in the entry fee, they are available for purchase separately. You can acquire these event-specific t-shirts by visiting our RunThrough Kit T-Shirt Collection.

Our kids'/children's/junior race lengths typically vary between 800 meters and 2 kilometers. However, the exact distance may differ based on the specific event venue. If you require more detailed information about a particular event's kids' race, feel free to drop us an email at info@runthrough.co.uk.

Yes. Dependent on the number of teams On the dashboard multiple teams can be created under the same company. Each team should have a team captain who needs to ensure each member of the team has registered.

To participate, you'll need to be part of a Company Team with a minimum of 4 employees. Take a look at the Rules section for further details.

Absolutely the composition of the walking team is entirely up to you.

No. Companies can enter as many teams as they like, and discounts are available for companies with 10 or more teams. However, Sports Media Agency and event partners would like to enable opportunities for all. If team numbers exceed the event capacity we may offer teams an adjacent day to the existing event.

Individual Entry Process For the most accurate capture of each runner's details, we recommend entering each participant separately. This ensures that we have all the necessary information correctly recorded for each individual. Already Entered Multiple Participants? If you've already submitted entries for more than one person in a single transaction, don't worry! Just shoot us an email at info@runthrough.co.uk with the specific details of each runner, and we'll assist in sorting it out for you.

Booking Not Found If you're unable to locate your booking, don't worry; our team is here to help! Please reach out to us via email at info@runthrough.co.uk. Kindly provide us with the following details: Your full name The email address used for booking Details of the specific event you entered The website you used to enter Support Team Assistance Our dedicated team will swiftly assist you in resolving the issue and locating your booking.

Entering a Sold-Out Event Unfortunately, if we've reached full capacity for an event, and we're no longer accepting entries. However, you can explore our event calendar here to discover upcoming events that might interest you. An Alternative Option Although an event is sold out, the RunThrough Foundation might still have available spots. You can click here to check availability and secure your spot. Please note, that not all sold-out events are accessible through the foundation. Important Note It's essential to mention that we don't maintain waiting lists or have places from dropouts for sold-out events. Explore Other Opportunities Our event calendar is regularly updated with races and activities. Keep an eye on upcoming events, and we hope to see you at one of our future runs!

Entry Closure Details Entries typically close either when the event reaches full capacity or on the Thursday preceding the event date. It's advisable to secure your entry before this deadline to ensure participation. No On-the-Day Entries Unfortunately, we don't facilitate on-the-day registrations for our events. To ensure your participation, it's best to secure your entry before the stipulated closure time. Planning Your Entry To avoid disappointment, aim to secure your entry before the closure date as on-the-day registrations won't be available.

Entry Transfer Option Transfer to Another RunThrough Event - If you're unable to attend, no problem at all! You have the option to transfer your entry to any other fantastic RunThrough event. Please note, that to ensure a seamless transfer to another event, it's essential to initiate the process at least 14 days before the event date. You can start the transfer process by heading to our transfer portal. Transfer to a Friend - Alternatively, if you'd like a friend to experience the race in your place, we're more than happy to assist with this transfer process too! Access our transfer portal here to start the transfer to your friend. Change of Distance - If you're considering changing the distance for your entry, we're here to help make that happen smoothly. You can begin the process by accessing our dedicated transfer portal. *Please be aware that with any of the options you will incur a $10 admin fee. If you have purchased a Flexi Package when entering the race this does not apply and you will be able to make unlimited changes to your race entry up until 24 hours prior to the event. We understand that plans can change, and you may need to transfer or change your participation in one of our events. However, please note our transfer policy as outlined below: Transfer Policy within 14 Days to the Event Date If you have made an inquiry or request to transfer your participation within 14 days leading up to the event date, we regret to inform you that transfers are no longer allowed. This late in the process, everything associated with your entry fee, including your race pack, medal, and post-race goodies, has been prepared and allocated. Alternative Options for Late-stage Changes At this point, we are unable to process any transfers due to the logistics involved in event preparation. However, we do extend a 40% discount on another event as a gesture to participants who couldn't make it. Keep an eye on your email within the next 14 days for a unique code to avail of this offer. We sincerely hope you'll join us for a future event! Virtual Participation Option Alternatively, we offer the option for participants to run the event virtually. If you opt for this, kindly provide us with a copy of your recorded run and confirm your postal address. Upon receipt, we'll promptly send out your event medal via post. NO Refund Policy Unfortunately, we do not offer refunds for event entries. We appreciate your understanding and flexibility in these situations. We look forward to your participation in another event soon! If you have any further questions or concerns, please don't hesitate to reach out to our team.

A team captain will enter the details for their team. Each member of that team will then receive a notification to register and agree to the terms and conditions of the Participant Entry Form.

Companies can choose to raise an invoice or pay by card at registration. Discounts are available for companies booking more than 10 teams.

If there's a need to change the designated Team Captain, simply reach out to our customer service team at info@forcorporate.com. They'll be more than happy to assist you with the necessary steps.

If you've received an email from us regarding an address check, then your race pack will indeed be sent to you via post. Keep an eye on your inbox for this confirmation. In the Absence of an Address Check Email If you haven't received an email related to an address check, then no physical items will be sent via post. Not to worry, though! You will receive all the necessary race information via email. Can I Collect It On The Day? For those not receiving anything via post, rest assured you'll get all the details you need through email. Your race pack will be available for collection on the day of the event. No Race Pack Yet? Don't fret if you haven't received your race pack yet. Simply head over to the race information desk on the day of the event and have a chat with our team. You don't need a printed copy; just show your race confirmation details on your phone. We'll get you sorted by providing you with a number for the event. Items Included in Race Pack Bib Number - Your bib number is an essential piece of gear. It's your identification during the race and is crucial for accurate timing and results. Baggage Label - The baggage label helps organize and identify your belongings. It's used when you drop off your baggage before the race and collect it afterward. Timing Chip - The timing chip ensures an accurate recording of your race time. It's a vital component that's attached to your shoe.

We are currently reviewing our bike hire partners ahead of the 2025 Triathlon season. Please keep an eye out on our website for updates on this.

We strive to make our events as accessible as possible, welcoming participants of all abilities. Our aim is to design courses that are enjoyable for everyone, regardless of capability. However, it's important to note that each city course is unique, and participants with known disabilities should take the time to self-assess whether they feel comfortable participating.

Absolutely not! Our races welcome everyone — from competitive athletes to first-timers aiming for personal achievements. Whether you're wondering if the event is only for elite runners, fast runners, or experienced racers, the answer is the same: all are welcome, regardless of experience level or running speed. While elite runners may participate, the majority of participants join for personal satisfaction and enjoyment. Many runners take part to challenge themselves, set personal records, or simply enjoy the experience with friends and family. It's a fantastic opportunity to celebrate fitness, wellness, and community spirit. Come and be part of a lively event where you can pursue your fitness goals, have fun, and join a community of runners united by their passion for running!

## Finding Upcoming Races Excited about the next race or wondering about upcoming running events? All the details regarding our upcoming races are available on our website's events timeline: [https://www.runthrough.co.uk/events-timeline/](https://www.runthrough.co.uk/events-timeline/) ## 2024 Event Locations - **Manchester:** Media City, M50 2EQ - **London:** Queen Elizabeth Olympic Park, E20 2AD ## Entries for Next Year We understand your eagerness to join next year's event. Be sure to stay tuned to [https://www.runthrough.co.uk/](https://www.runthrough.co.uk/) and our social media channels for updates on when entries will open for next year's event. ## Keeping Informed To ensure you're among the first to know when entries open, regularly check our website and follow our social media channels. We'll announce the opening of entries through these platforms.

As a competitor, we ask that you familiarise yourself with the British Triathlon Rules (BTF rules). There is a section in each individual event guide outlining the main rules for each event. However, if you would like to read the British Triathlon rules in more detail you can do so here: [Click here to read all the BTF rules](https://www.britishtriathlon.org/competitionrules)

**Understanding the Process** If you've recently submitted your England Athletics registration application through RunThrough, we process these applications on a monthly basis. Expect to hear back from UK Athletics in the coming weeks regarding the status of your registration. **Patience is Key** Please note that the duration for processing these registrations may vary. Rest assured, once your application has been processed, you'll receive communication directly from UK Athletics. > Common search variants: "England Athletics registration", "EA registration through RunThrough", "how long does England Athletics registration take", "UK Athletics registration status".

The minimum age criteria vary depending on the race distance. These age limits are determined by the governing body of athletics/running to ensure participant safety and suitability for the race distance. | Race Distance | Minimum Age | |---|---| | 5K | 11 years old | | 10K | 15 years old | | Half Marathon | 17 years old | | Ultra Trail | 20 years old | Whether you're asking about age restrictions, eligibility requirements, or how old you need to be to enter a specific event, the above criteria apply.

Yes, we welcome wheelchair users to our hospitality and village spaces. It is important that any participant with a known disability makes their own decision on their ability to comfortably participate. Please be aware that some routes have both minor inclines and declines and pathways over bridges to navigate.

## RunThrough Membership (from 2026) From 2026, RunThrough is moving away from traditional Season Passes to a [membership model](https://www.letsdothis.com/gb/checkout/membership?schemeId=67582c19a013de296d43114d&_gl=1*db5sso*_gcl_au*MTc0NDIxMDgzOS4xNzY0NTczMjA5&_ga=2.114792452.2038560808.1765957909-1651323494.1725446059). The available membership options are: - **Member** - **Member Plus** - **Member All-Access** --- ### Existing 2025 Season Pass Holders - All **2025 Season Passes (Annual, London, North, Midlands)** will **expire at the end of 2025**. - You can continue using your 2025 pass until **31 December 2025**. - We recommend purchasing your new membership in **January**, as the **purchase date becomes your start and renewal date**. --- ### Membership Start & Renewal Dates - Memberships **start on the date they are purchased**, not on 1 January automatically. - The purchase date also becomes the **annual renewal date**. - At the moment, memberships **cannot be backdated or delayed** to start after purchase. - **Auto-renew can be removed on request**, so you will not be billed automatically the following year. --- ### Member Plus - Covers **all UK running events**, **multi-sport events** (triathlon, duathlon, aquathlon), and **events abroad**. - Can enter **sold-out events**, but you must **email us in advance** so we can add you to the list. - Includes a **new personalised bib and timing chip**, sent in the post. - Access to a **dedicated bag drop** at events. ### Member All-Access - Covers **all UK running events**, **multi-sport events** (triathlon, duathlon, aquathlon), and **events abroad**. - Can **turn up on the day** as usual, though **online registration is encouraged** so entries are tracked properly. - Can enter **sold-out events without restriction** (no need to email in advance). - Includes a **new personalised bib and timing chip**, sent in the post. - Members may use their personalised bib and chip, or collect a **one-off race pack on the day** if preferred. - Access to a **dedicated bag drop** at events. --- ## BTF Membership & Day Insurance Requirements For events involving multi-sport disciplines (triathlon, duathlon, aquathlon), please note the following British Triathlon Federation (BTF) requirements: ### BTF Members - If you hold a **BTF membership**, please bring your **membership card or proof of membership** on the day. You will need to show this at registration. ### Non-BTF Members - If you do **not** hold a BTF membership, you must purchase **BTF Day Insurance** to participate. - [Purchase BTF Day Insurance here.](https://www.letsdothis.com/gb/checkout/membership?schemeId=67582c19a013de296d43114d&_gl=1*db5sso*_gcl_au*MTc0NDIxMDgzOS4xNzY0NTczMjA5&_ga=2.114792452.2038560808.1765957909-1651323494.1725446059) - Having the correct insurance is essential for your safety and compliance with event regulations. If you have any questions about membership options, season passes, or BTF insurance requirements, please don't hesitate to get in touch — we're here to help!

When you make a payment for one of our events, it will appear on your bank statement as **"GW Events"** — not as "RunThrough Events". If you are searching your statement or trying to identify a charge related to our events, look for the descriptor **GW Events** to confirm the transaction.

Wondering about the goodies at the finish line — or what awaits you after the race? Here's a full rundown: **Post-Race Refreshments** Once you've conquered the course, there's water and sponsored snacks waiting for you! Hydrate and refuel with these refreshments to recharge after your run. **Medal** Oh, and the cherry on top – a shiny medal to celebrate your accomplishment! Every finisher receives a well-deserved medal as a token of your achievement. **Prizes and Awards** Our events often offer prizes for top finishers across various categories. Please [click here](https://www.runthrough.co.uk/prizes/) for specific information about the rewards and recognition we offer. **Wrap Up** Stay refreshed, indulge in the post-race treats, and don't forget to proudly wear your hard-earned medal!

Yes! Every single one of our events utilises chip timing technology, ensuring precise and accurate measurement of your race time. **Accuracy Guaranteed** Our chip timing system is set up to provide accurate race timing for all participants. This technology ensures fairness and precision, giving everyone an equal shot at achieving their best time. **Reliable Measurement** All of our events are accurately measured, giving you the confidence that your race achievements are properly recorded.

Curious about your race results? Here's where to find them: **Online Results** During the event, your results will be live and accessible on our website. You can check in to see how you did whenever you're ready! - **UK events:** [www.runthrough.co.uk](http://www.runthrough.co.uk/) - **USA events:** [https://www.runthroughusa.com](https://www.runthroughusa.com/) **Queries or Concerns?** Should you have any questions or need assistance regarding your results, feel free to reach out to us via email: - **UK:** [info@runthrough.co.uk](mailto:info@runthrough.co.uk) - **USA:** [info@runthroughusa.com](mailto:info@runthroughusa.com) We're here to help and address any queries you might have. **Stay Tuned** Keep an eye on the relevant website above for real-time updates on your results, and don't hesitate to drop us an email if you need any further support.

We understand it can be frustrating if your race results don't reflect your actual performance. If you're experiencing discrepancies in your race time, or if your chip data appears incorrect, we're here to assist you promptly. **How to get your timing issue resolved:** - **UK participants:** Please reach out to our dedicated race timing team, who are experts in sorting out timing discrepancies. Email them directly at [results@racetimingsolutions.co.uk](mailto:results@racetimingsolutions.co.uk) and **cc** [info@runthrough.co.uk](mailto:info@runthrough.co.uk). - **US participants:** Email us directly with full details of the problem at [info@runthroughusa.com](mailto:info@runthroughusa.com). When you get in touch, please include as much detail as possible about the issue (e.g. your name, bib number, event, and the discrepancy you noticed) so we can resolve it as efficiently as possible. We're committed to ensuring your race experience is accurately captured and will work diligently to resolve any issues with your race time or chip data. Thank you for your understanding and patience.

From 2026 onwards, season passes are now called **memberships**. You can purchase your membership anytime through this link: [Purchase Membership](https://www.letsdothis.com/gb/o/69173/checkout/membership?schemeId=67582c19a013de296d43114d&_gl=1%2Ag372qr%2A_gcl_au%2AMTIxNjc1Mzg2NC4xNzY1Mzc2NzM4&_ga=2.95078042.768922536.1766497773-169560124.1741852781) For more information about the season pass / membership process, feel free to check out the [**Membership FAQ**](https://members.helpscoutdocs.com/article/871-membership-faq). If there's anything else we can help with, just let us know. We can't wait to see you enjoying the races!

If you live directly on the race route, you are eligible for a discounted entry to our races. We offer local residents a **50% discount** on entry. You should have received a letter from us with all the details on how to claim your discount, as well as information about the road closures on the day of the event. Please refer to that letter for full instructions. If you are a local resident, live on the race route, or have questions about road closures affecting your area, the letter you received should be your first point of reference.

**Event Certification and Qualifying Standards** Yes! If you're interested in using our events for specific qualifications — including Good For Age (GFA) eligibility or qualifying times — here's everything you need to know. **Good For Age (GFA) & Qualifying Times** All our events are officially measured and certified, making them eligible for Good For Age (GFA) and qualifying times. **Official Race Licensing** Our races hold official statuses, being licensed by either The Association of Running Clubs (ARC) or RunBritain. Every course is also officially measured by the Association of UK Course Measurers, and a copy of the measurement certificate is on display at the information desk during the event. > **Note on Dorney Events:** Our Dorney events were previously licensed with RunBritain; however, RunBritain is now refusing to license events where a competitor sport governing body (British Triathlon) is also holding an event at the same venue, so those events are no longer licensed through RunBritain. **Further Inquiries** If you have any further questions or need more information regarding event certifications, official statuses, or qualifying standards, feel free to reach out: - 🇬🇧 UK: [info@runthrough.co.uk](mailto:info@runthrough.co.uk) - 🇺🇸 USA: [info@runthroughusa.com](mailto:info@runthroughusa.com) We're happy to help!

Running for a charity is a wonderful way to support a cause you care about while participating in our event. Here's how to get started: **Choosing a Charity** - During the registration process, you'll have the option to select a charity from our list. - If your preferred charity isn't listed, you can select the **"I do not wish to run for a charity"** option and contact your chosen charity directly to coordinate your fundraising efforts. If your preferred charity hasn't contacted you yet, feel free to reach out to them directly — they may need a little nudge to get the ball rolling. We appreciate your dedication and are here to support you every step of the way. If you have any questions or need further assistance, please don't hesitate to get in touch!

If you've misplaced or lost an item during the race, please contact us by email with as many details as possible about the missing item. Including a photo of the lost item will make it easier for us to identify it and reunite you with your belongings. **Contact emails (use the one relevant to your event):** - **UK events:** [info@runthrough.co.uk](mailto:info@runthrough.co.uk) - **USA events:** [info@runthroughusa.com](mailto:info@runthroughusa.com) While we do our utmost to reunite you with your lost belongings, please note that sometimes items aren't turned in. We'll keep our fingers crossed and do our best to help!

At our events, we aim to ensure you're well-prepared and informed about everything you need to know. Here's when you can expect to receive crucial race information. We'll be sending you all the important race details directly via email during the week leading up to the event. If you've registered after the specified information distribution dates, fret not! Your booking confirmation will include a link to our website where you'll find all the essential race specifics. What's Included in the Race Information This email will contain everything you need to know, such as: Event schedules Maps of the course Handy parking information Start times you need to know Key participant guidelines Important safety instructions Any additional event-specific details you might require Ensuring Timely Receipt To make sure you're well-prepared, kindly keep an eye on your email inbox during the specified time frame. We don't want you to miss any crucial details! Check the event guides here: https://www.runthroughusa.com/

Results: To find the race results, simply head over to the website: https://www.runthrough.co.uk/results Once you're there, scroll down to locate the search bar under "ALL RACE RESULTS". Type in the event name, and you'll be able to access all the relevant information. Photos: To check the photos, you can go to: https://photos.runthrough.co.uk

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Some of our triathlons have cycling routes which contain open road sections / courses. This means that the course will be shared with the general public and therefore open to live traffic. It is the responsibility of the rider to follow all signs, to ride responsibly adhering to the Highway Code, and to remain alert & aware of all other road users (including other cyclists, horse riders & pedestrians), as well as being aware to any other potential risks at all times. Please always put both your own and others safety first when taking part in our events. Please ensure that you read the Event Guide. Additionally where relevant please always listen to any pre-event briefing that may be given on the day before you start.

Thank you for purchasing a gift voucher! Here’s what you need to know about it: Processing and Delivery: Our gift vouchers are processed manually on a weekly basis. You’ll receive an email containing the voucher. Please check your inbox regularly. Using the Voucher: Once you receive the voucher, you can either use it as a gift or redeem it for an event. The process is straightforward and similar to any other event registration. Haven’t Received Your Voucher? If you haven’t received your voucher after a week, please check your spam or junk folder in case the email landed there. If it’s not in your spam or junk folder, feel free to email us to check what happened. We’ll be happy to assist you.

## SWIM COURSE ** Sprint Distance **  – 750m, 1 lap ** Standard Distance **  – 1500m, 2 laps Swim hats are compulsory and will be provided. You will be asked to enter the water and line up at or behind the start line. The swim will start in the water. The temperature of the lake is taken on the morning of the event and if it is over 14c then wetsuits will be optional. If the temperature is over 22 degrees then wetsuits will not be allowed.  ** _ Please don’t email us if wetsuits will be allowed at the race, as we can’t tell you this information until the temperature is taken on race day. _ ** If you have any recent exposed cuts or feel unwell you are advised not to take part. If you get into any sort of difficulty, roll onto your back and raise one arm directly upwards out of the water. This will prompt a lifeguard in a kayak to either rescue or attend to you out in the open water. The route is clockwise. The course will be well marked with swim buoys after completing your lap, you will head for the swim exit marked by flags. ## BIKE COURSE ** Standard Distance **  – 40km (8 laps) ** Sprint Distance **  – 20km (4 laps) After securing your cycle helmet in the transition area, (this must be done before un-racking your bike), proceed on foot to the mount point, where you must wait until it is clear to start the bike course. You must ensure you mount and dismount correctly, (i.e. after the mount line and before the dismount line), failure to do so will result in a time penalty! The 5km bike loop will be completed 4 times for sprint distance athletes and 8 times for standard distance athletes. It is your responsibility to count your own laps. We find the best way of doing this is with the aid of a bike computer or watch. ## RUN COURSE ** Standard Distance **  – 2 laps ** Sprint Distance **  – 1 lap Starting from the transition area, triathletes will run either 1 or two out and back loops, alongside the lake. The run course uses a traffic-free, flat 5km lap. After the Race No bikes can be removed from transition until the last cyclist has returned in your wave. Your number must be presented to remove your bike. There will be no exception to this! ** Race Rules ** Normal  ** BTF **  (British Triathlon Federation) rules apply. All these rules are important but the most important of these is that all competitors must secure their cycle helmet (on their heads!) before removing their bike from the rack and must not undo or remove it before racking their bike at the end of the cycle section. You must also fully comply with and follow all rules of the Highway Code. Our primary consideration is your safety, make it yours as well!

Wondering about the goodies at the finish line? Here's what awaits you: ** Post-Race Refreshments ** Once you've conquered the course, there's water and sponsored snacks waiting for you! Hydrate and refuel with these refreshments to recharge after your run. ** Medal ** Oh, and the cherry on top – a shiny medal to celebrate your accomplishment! Every finisher receives a well-deserved medal as a token of your achievement. ** Prizes and Awards ** Our events often offer prizes for top finishers across various categories. Please [click here](https://www.runthroughusa.com/) for specific information about the rewards and recognition we offer. ** Wrap Up ** Stay refreshed, indulge in the post-race treats, and don't forget to proudly wear your hard-earned medal!

A fast, flat course around the London 2012 Olympic Dorney Lake. The 5k loop is on tarmac paths and is a perfect course for aiming for a personal best time. The race begins and finishes at the Boathouse and runs up alongside the purpose-built lake offering great views whilst running. - HM – 4 laps - 10k – 2 laps - 5k – 1 lap

Our festivals welcome employees from corporations, businesses, and financial institutions who clock in a minimum of 25 hours per week and have been part of the company for at least ninety (90) days prior to race night. Entrants must be at least 18 years old at the time of registration to hop on board. Contractors, Consultants, and Temporary staff, unfortunately, don't make the cut for team participation. However, they're more than welcome to register through their own company if they're keen to get in on the action. Each company must register a minimum of five (5) entrants who meet all the eligibility criteria to form one complete team. Any company teams registering less than five (5) individuals won't be accepted and will be removed from the registration system once the registration period draws to a close.

If you have any questions about the event, please email  [info@dorneylakeevents.com](mailto:info@dorneylakeevents.com)   or give us a call on 07706579996. If your enquiry is an urgent chip timing issue, first please don’t worry, we will be able to add you into the results through our backup systems –  please email  [RTsouth@racetimingsolutions.co.uk](mailto:RTsouth@racetimingsolutions.co.uk)  and cc in  [info@runthrough.co.uk](mailto:info@runthrough.co.uk) on all emails please. If you are a company interested in becoming a partner to the event, please email  [sam.williams@runthrough.co.uk](mailto:sam.williams@runthrough.co.uk) If you’d like to volunteer at an event, please email  [volunteer@runthrough.co.uk](mailto:volunteer@runthrough.co.uk) If you are emailing on behalf of a Charity or Charitable Organisation and wish to discuss a partnership or event attendance and supporter entry, please email  [andy.fish@runthrough.co.uk](mailto:andy.fish@runthrough.co.uk)

##### ** What will I need to bring with me on event day? ** - Please ensure you bring a helmet, your bike (of course), any water/nutrition, and your wetsuit. Please also bring your phone so you can show your order confirmation when collecting your race pack. They will likely just ask for your name, but it’s best to have your order confirmation to hand just in case! ** Will I need to wear a wetsuit? ** - Water temperature will be taken on the morning of the race and this will dictate whether wetsuits are mandatory, optional or prohibited. They are mandatory below a water temperature of 14 degrees Celsius and prohibited above 22 degrees Celsius. It is always advisable to bring your wetsuit just in case it is needed. - Section 4.2 of the Brit Tri rules provides the relevant water temperatures at which decisions are made.  [british-triathlon-competition-rules-2022.pdf](http://british-triathlon-competition-rules-2022.pdf/)  ( [britishtriathlon.org](http://britishtriathlon.org/) ) ##### ** Can I hire a wetsuit or bike at the event? ** - We don’t offer bike or wetsuit hire unfortunately –  we require all participants to bring their own bikes/equipment. You can find services for this online if you do need to rent one ##### ** What bike can I use? ** - You can find all the British Triathlon rules [here](https://www.britishtriathlon.org/britain/documents/events/competition-rules/british-triathlon-competition-rules-2023.pdf)  which will fully detail what’s permitted/not permitted in terms of equipment and kit. - Any fully functioning bikes can be used (mountain, road, racing, hybrid etc), but no E-bikes or things like Bromptons. ** Are TT bars allowed? ** - Drafting is not permitted at any time (rules on drafting can be found [here](https://www.britishtriathlon.org/britain/documents/events/competition-rules/british-triathlon---drafting-rules-explained-2018.pdf) ), but all bikes are allowed (except E-bikes or Folding bikes are not officially allowed as they should have a crossbar) as long as they are safe to ride (brakes working, tyres pumped etc). ##### ** Will my race pack be posted? ** - All race packs for Dorney Lake events are collected on the morning of the event. Please ensure plenty of time to get from the car park to registration. ##### ** What will be in my race pack? ** - You will be given a white envelope with your race number on it. This will include 2 race numbers. A number must be worn visibly on your front for the run and on your back during the bike. - The numbers can be pinned to a top or if using a race belt a single number can be rotated from the front to the back. 2 numbered labels (one for the front of your helmet and one for the top tube of your bike). - You will also receive a timing chip with an ankle strap (This must be strapped to your left ankle) and a Swim hat corresponding with your wave start. - Additional safety pins will be available at registration if required. - You will be asked to write your race number on the back of your left hand with a large black marker. This is an important safety activity in case of an emergency situation in the swim. ##### ** Is there parking available at Dorney Lake? ** - There is a hard-standing car park near the boathouse with an overflow on the grass. In addition, there is parking available along the access road within the venue. Please follow the instructions of the Dorney Lake Staff who will be managing the parking on the day. - There could be up to a 20-minute walk to registration depending upon which car park you find yourself in. Please leave plenty of time. - After parking, please follow the signs to the registration area, or ask a marshal. We suggest that you bring your bike and race equipment with you to registration to avoid having to return to your car. ##### ** Can I wear headphones or use my phone during the event? ** - Headphones of any type are NOT ALLOWED during any stage of the triathlon. - Mobile phones must not be used while in the Transition area or during the race. ##### ** Do I need a BTF permit? ** - You do need a permit to take part however if you are a Non-BTF member you can purchase a day licence when entering the event (please select Non-Member when purchasing your entry). - If you are already a BTF Member, please ensure that you complete your licence number accurately during the registration process. All licence numbers will be validated by BTF before the event and any participants with an invalid BTF licence number will be asked to show an online copy at registration. ##### ** Are there cut-off times? ** - There is no strict cut-off time so you can take each section of the course at your own pace. - Upon entering you’ll be asked to provide an estimated swim time and you’ll be set off in waves depending on your time.  Other than that there is no cut-off and the course is super beginner-friendly. We always have a really good mix of abilities!  ##### ** How long before the start of my wave do I need to arrive? ** - Please arrive as early as possible – We would recommend arriving at least an hour before your start time to allow for time to walk from the car park, collect your race pack and get ready.  ##### ** Can I bring spectators? ** - Spectators are encouraged to come to Dorney Lake. Due to parking restrictions, spectators are requested to turn up to the event in the same car as participants wherever possible. ##### ** Are there changing and toilet facilities available? ** - Changing and Toilets Changing facilities are available within Dorney Lake Boathouse. - Toilets will be provided, in the form of two sets of portable toilets, on either side of the boathouse and additional toilets (including disabled) are available in the boathouse itself. ##### ** Will there be a baggage area? ** - There is no official baggage area, but an area at the side of transition will be made available for small bags to be left. Please avoid turning up with large bags/boxes as this can cause an obstruction in the transition area. ##### ** Where can I find my results? ** - Results are calculated by EventChipTiming. - Your time will be uploaded to their website within seconds of you crossing the finish line. There will be no ticket printer for times at the event but you can find your result immediately at: [http://results.eventchiptiming.com/](http://results.eventchiptiming.com/) ##### ** Where can I find my photos? ** - We will have an official photographer at the event. The pictures of all the races will be made available for you at the following address:  [**https://photos.dorneylakeevents.com/albums/events**](https://photos.dorneylakeevents.com/albums/events) .  - If you wish for any of the published photos to be removed, just let us know. ##### ** Can you explain the distances? ** - ** Sprint Triathlon ** : 750m swim-19km bike-5km run  - ** Sprint Aquabike ** : 750m swim-19km bike  - ** Standard Triathlon ** : 1500m swim-38km bike-10km run  - ** Standard Aquabike ** : 1500m swim-38km bike

** Entry Transfer Option ** - ** Transfer to Another RunThrough Event - ** If you're unable to attend, no problem at all. You have the option to transfer your entry to any other fantastic RunThrough event. Normally everything associated with your entry fee, including your race pack, medal, and post-race goodies, has been prepared and allocated - sometimes you may have even had your pack sent in the post already. Please note, that to ensure a seamless transfer to another event, it's essential to initiate the process at least 5 days before the event date. You can start the transfer process by heading to our [transfer portal](https://www.runthroughrankings.com/transfer) and the cost is £10 to transfer. - ** Transfer to a Friend - ** Alternatively, if you'd like a friend to experience the race in your place, we're more than happy to assist with this transfer process too, the cost to do this is £15. Access our [transfer portal here](https://www.runthroughrankings.com/transfer) to start the transfer to your friend. - ** Change of Distance - ** If you're considering changing the distance for your entry, we're here to help make that happen smoothly for a £5 fee. You can begin the process by accessing our dedicated [transfer portal](https://www.runthroughrankings.com/transfer) . ** Please be aware that with any of the options you will incur a £5 admin fee. If you have purchased a Flexi Package when entering the race this does not apply and you will be able to make unlimited changes to your race entry up until 24 hours prior to the event. ** _ We understand that plans can change, and you may need to transfer or change your participation in one of our events. However, please note our transfer policy as outlined below: _ ** Transfer Policy within 5 Days to the Event Date ** If you have made an inquiry or request to transfer your participation within 5 days leading up to the event date, we regret to inform you that transfers are no longer allowed. This late in the process, everything associated with your entry fee, including your race pack, medal, and post-race goodies, has been prepared and allocated. ** Virtual Participation Option ** Alternatively, we offer the option for participants to run the event virtually. If you opt for this, kindly provide us with a copy of your recorded run and confirm your postal address. Upon receipt, we'll promptly send out your event medal via post. ** NO Refund Policy ** Unfortunately, we do not offer refunds for event entries. We appreciate your understanding and flexibility in these situations. We look forward to your participation in another event soon! If you have any further questions or concerns, please don't hesitate to reach out to our team.

** Want to Volunteer? ** Fantastic! Your enthusiasm is greatly appreciated. To start your volunteering journey with us, please [fill out this form.](https://forms.volunteero.org/view/2f611225-97f1-4c82-86ee-f94d78351445) ** Joining the Team ** We value your contribution and dedication. Your participation as a pacer or volunteer is incredibly valuable to us, and we're excited to have you join our team!

** Course Marshal- ** As a course marshal you are there to support, encourage & ensure all runners follow the correct race route safely. Be sure to bring a positive attitude and lots of energy! - Have Fun- You are there to help those around you, and people look to you for reassurance. Your energy is infectious! - Encourage- You are there to motivate, encourage and to ensure that everybody crosses the finish line with a smile! A few words of encouragement can go a long way. We will give you all you need to make some noise and be seen, with giant foam fingers & tambourines. - Communicate- Along with cheering & supporting runners, you will be there to communicate any hazard to runners, discourage spectators from accessing the course & seeking medical support where necessary. You will also be in contact with the race director to report any issues, you are our eyes & ears on the course! ** Water Station- ** Your job is to ensure that runners stay hydrated as well as cheering them on. We have water stations roughly every 5k and offer bottled water. Depending on the race you may also hand out gels & snacks. - Have Fun- You are there to help those around you, and people look to you for reassurance. Your energy is infectious! - Encourage- You are there to motivate, encourage and to ensure that everybody crosses the finish line hydrated and with a smile! A few words of encouragement can go a long way. - Plan ahead & keep tidy- We ask for water stations to be kept tidy with any plastic wrappers or empty water bottles to be collected ready to be recycled and that packs of water are only unwrapped when needed. It's very hard to transport loose water bottles post race. ** Finish Line Support- ** Your job is to welcome runners back & congratulate them as they cross the finish line. You will be handing out many post race goodies such as medals, bottled water & snacks. - Have Fun- You are there to help those around you, and people look to you for reassurance. Your energy is infectious! - Congratulate- You are there to motivate, congratulate and to ensure that everybody crosses the finish line with a smile! Remember runners who are finishing towards the end are just as important as the winners! - Plan ahead & keep tidy- It's important that you have products ready to hand out and to do this quickly. This is to ensure runners keep moving and avoid any congestion within the finish area. We ask for the finish line to be kept as tidy as possible with any cardboard boxes or plastic ready to be recycled or binned and that products are only unwrapped when needed. It's very hard to transport products post race once they have been opened. ** Meet & Greet- ** You could be the friendly face welcoming runners and spectators into the event village and guiding them to collect their race packs or to the start line and answering questions along the way! - Have Fun- You are there to help those around you, and people look to you for reassurance. Your energy is infectious! - Familiarise yourself- Make sure you are familiar with the event village layout and you are comfortable guiding people in the correct direction. If you are ever unsure on anything please ask our team! Key areas are: toilets, race pack collection, the start line & safety pins! - Friendly & approachable- You are there to help answer any questions and direct runners & spectators around the event village. By speaking first and greeting runners will make you more approachable. Remember this could be somebody's first ever race and they may be feeling a little nervous! A smiley face can make a huge difference to somebody's experience. ** Baggage Drop- ** As part of the baggage drop team you will be ensuring that all runners' bags and belongings are kept safe and ready to be collected once they have crossed the finish line. - Have Fun- You are there to help those around you, and people look to you for reassurance. Your energy is infectious! - Be organised- Bag drops are either sectioned in numerical order, alphabetically or race distance. Please familiarise yourself with how this is organised and ensure all bags are stored in the correct location. This will prevent any queues and keep a steady flow of runners. - Friendly & approachable- You may also be asked about start times or directional questions, please familiarise yourself with the event village and race start times. Remember this could be somebody's first ever race and they may be feeling a little nervous! A smiley face can make a huge difference to somebody's experience. ** Race Pack Collection- ** You will be registering runners and assigning their race numbers using RaceTec. You will be fully trained on how to use the system when you sign in. - Have Fun- You are there to help those around you, and people look to you for reassurance. Your energy is infectious! - Familiarise yourself- You will be using a system called RaceTec Toolkit, everything you need will be provided on the day. If this is your first time please arrive 15 mins prior to your shift to ensure you are fully trained and comfortable using RaceTec. - Friendly & approachable- Along with registering runners you may also be asked about start times or directional questions. A smiley face can make a huge difference to somebody's experience. Remember this could be somebody's first ever race and they may be feeling a little nervous! ** Trail Runner- ** As a tail runner you should always stay behind the final runner and offer support making sure nobody gets left behind! You are also 'our communicator' out on the course standing down volunteers. - Have Fun- You are there to help those around you, and people look to you for reassurance. Your energy is infectious! - Encourage- You are there to motivate and encourage from start to finish. A few words of encouragement can go a long way. - Communicate- You are our eyes on the course and are there to communicate with the race director and other volunteers notifying everyone that you are the final runner. - Don't worry about finishing alone- It's ok to finish alone! You help people to finish then encourage them ahead of you. So when you reach the finish line runners may have ran ahead. ** Finish Line Friends- ** A finish line friend is a friendly & supportive face in the final stretch of the race. Their job is to run along side runners who need a little push and extra bit of motivation to help them cross the finish line. - Have Fun- You are there to help those around you, and people look to you for reassurance. Your energy is infectious! - Encourage- You are there to motivate, encourage and to ensure that everybody crosses the finish line with a smile! A few words of encouragement can go a long way. Start by asking "Would it help if I ran with you a little bit?" - Follow their pace- Keep it steady and consistent and match the pace of the runner. As soon as they feel ready, point them in the direction of the finish line and wish them luck! Remember those running with you will likely be giving it everything they have!

Our Royal Windsor Triathlon event is  ** draft-illegal **  - due to riding on the open road. Our triathlon bike regulations are aligned with the BTF rules. For the allowable and non-allowable bike guide, please visit the   [British Triathlon Rule Book](https://www.britishtriathlon.org/britain/documents/events/competition-rules/british-triathlon-competition-rules-2023.pdf) and navigate to pages 12-17. ** For all draft-legal races, the following handlebar rules will apply ** : • Only traditional drop handlebars are permitted. The handlebars must be plugged; • Clip-ons will not be allowed from 1 January 2023. ** For all draft-illegal races, the following rules on handlebars apply: ** • Only handlebars and clip-on bars not extending beyond the leading edge of the front wheel will be permitted. Clip-on bars in two pieces do not need to be bridged. All tube ends must be plugged.

Some of our triathlons have cycling routes which contain open road sections / courses. This means that the course will be shared with the general public and therefore open to live traffic. It is the responsibility of the rider to follow all signs, to ride responsibly adhering to the Highway Code, and to remain alert & aware of all other road users (including other cyclists, horse riders & pedestrians), as well as being aware to any other potential risks at all times. Please always put both your own and others safety first when taking part in our events. Please ensure that you read the Event Guide. Additionally where relevant please always listen to any pre-event briefing that may be given on the day before you start.

Manchester address: Media city M50 2EQ. London address: Queen Elisabeth Olympic Park E20 2AD

The Royal Windsor Triathlon bike course takes place on an open road. For further information, please email  [info@royalwindsortriathlon.co.uk](mailto:info@royalwindsortriathlon.co.uk)

If you drove and would like to claim mileage reimbursements: on LiveForce, in the comments section on your timesheet comment "drove alone" or "drove with marshals *  [insert name/s]” and how many miles you drove. If you took public transport and would like to claim travel reimbursements, upload a photo of your receipt(s).

On arrival, please go to the information desk in the event village and sign in. If you don’t see your name, when you sign in at the information desk, you will be allocated a role on the day. Please be prepared to be flexible as your job role/finish time may change on the day depending on the needs of the event. Please remember to sign out at the information desk in the event village once your shift has finished.

Our utmost priorities are everyone’s safety and that every person taking part in the event has the absolute best experience from the moment they arrive to the moment they leave. You are able to have a massive impact on this in a number of ways: - Please be friendly to all (fellow marshals, runners, spectators, members of the public etc!) - Be proactive and see how you can help others. - Ask if you aren’t sure of anything. - Be sure to work together as a team to put on a fantastic event. Unable to attend? If you are unable to attend you MUST inform us at the soonest available opportunity.

** Interested in Pacing? ** Absolutely! If you're interested in becoming a pacer at our events, we'd be delighted to have you on board. Simply drop an email expressing your interest to  [info@runthroughusa.com](mailto:info@runthroughusa.com) . We'll guide you through the process and provide more information. ** Want to Volunteer? ** Fantastic! Your enthusiasm is greatly appreciated. To start your volunteering journey with us, please fill out the form  [here](https://forms.volunteero.org/view/09be5b44-1cf2-40d5-81f7-5b35112ae26d) . ** Joining the Team ** We value your contribution and dedication. Your participation as a pacer or volunteer is incredibly valuable to us, and we're excited to have you join our team!

If your name is listed under course marshals, then it will follow your marshal position number, and the What3Words code related to that position. What3Words is a free app that is really easy to use, so please do download it in advance, as this helps us on the day to ensure you are in positions. All marshals must have a charged phone with them at all times, to find positions on course and for emergency calls. If you have a spare battery pack, we recommend bringing this with you to ensure you have phone battery for the duration. All course/water station marshals need to sign in at marshal registration and attend a course marshal briefing BEFORE heading to your marshal positions. You will be told the time of your briefing when you sign in. Course/water station marshals will then be driving/car-pooling out to your marshal positions. We will finalise these arrangements in your briefing. Please could you bring a small bag with. This will be useful for carrying your water, snack, gloves, and bin bags to your marshal position. We’re making an effort to be more sustainable this year by reducing unnecessary waste and avoiding items going to landfill, so your help in bringing and reusing your own bag is greatly appreciated. Please do not leave your marshal position until you’ve been officially relieved by a member of the course team. This is critical for runner safety and event integrity. If you drive anyone else out to their position, please ensure that you don’t leave them stranded!

** Entry Transfer Option ** - ** Transfer to Another RunThrough Event - ** If you're unable to attend, no problem at all! You have the option to transfer your entry to any other fantastic RunThrough event. Please note, that to ensure a seamless transfer to another event, it's essential to initiate the process at least 14 days before the event date. You can start the transfer process by heading to our [transfer portal.](https://club.runthrough.co.uk/transfer/) - ** Transfer to a Friend - ** Alternatively, if you'd like a friend to experience the race in your place, we're more than happy to assist with this transfer process too! Access our [transfer portal here](https://club.runthrough.co.uk/transfer-friend/) to start the transfer to your friend. - ** Change of Distance - ** If you're considering changing the distance for your entry, we're here to help make that happen smoothly. You can begin the process by accessing our dedicated [transfer portal](https://club.runthrough.co.uk/transfer-distance/) . _ *Please be aware that with any of the options you will incur a $10 admin fee. If you have purchased a Flexi Package when entering the race this does not apply and you will be able to make unlimited changes to your race entry up until 24 hours prior to the event. _ _ We understand that plans can change, and you may need to transfer or change your participation in one of our events. However, please note our transfer policy as outlined below: _ ** Transfer Policy within 14 Days to the Event Date ** If you have made an inquiry or request to transfer your participation within 14 days leading up to the event date, we regret to inform you that transfers are no longer allowed. This late in the process, everything associated with your entry fee, including your race pack, medal, and post-race goodies, has been prepared and allocated. ** Alternative Options for Late-stage Changes ** At this point, we are unable to process any transfers due to the logistics involved in event preparation. However, we do extend a 40% discount on another event as a gesture to participants who couldn't make it. Keep an eye on your email within the next 14 days for a unique code to avail of this offer. We sincerely hope you'll join us for a future event! ** Virtual Participation Option ** Alternatively, we offer the option for participants to run the event virtually. If you opt for this, kindly provide us with a copy of your recorded run and confirm your postal address. Upon receipt, we'll promptly send out your event medal via post. ** NO Refund Policy ** Unfortunately, we do not offer refunds for event entries. We appreciate your understanding and flexibility in these situations. We look forward to your participation in another event soon! If you have any further questions or concerns, please don't hesitate to reach out to our team.

** Booking Not Found ** If you're unable to locate your booking, don't worry; our team is here to help! Please reach out to us via email at [info@runthroughusa.com](mailto:info@runthroughusa.com) . Kindly provide us with the following details: - Your full name - The email address used for booking - Details of the specific event you entered - The website you used to enter ** Support Team Assistance ** Our dedicated team will swiftly assist you in resolving the issue and locating your booking.

** Bib Pickup Details ** - All registered runners will collect their race bib at the designated pickup area. - Please bring a form of ID or your confirmation email to make the process smooth and easy. ** T-Shirts & Merchandise ** - If you pre-ordered a t-shirt during registration, you’ll receive it when you pick up your bib. - Didn’t order a t-shirt in advance? No worries! T-shirts will be available for sale on race day (while stocks last). - Payment Method: All race-day transactions require a credit card – we won’t be accepting cash. ** Items Included in Race Pack ** ** Bib Number - ** Your bib number is an essential piece of gear. It's your identification during the race and is crucial for accurate timing and results. ** Baggage Label - ** The baggage label helps organize and identify your belongings. It's used when you drop off your baggage before the race and collect it afterward. ** Timing Chip - ** The timing chip ensures an accurate recording of your race time. It's a vital component that's attached to your shoe.

At our events, we aim to ensure you're well-prepared and informed about everything you need to know. Here's when you can expect to receive crucial race information. We'll be sending you all the important race details directly via email during the week leading up to the event. If you've registered after the specified information distribution dates, fret not! Your booking confirmation will include a link to our website where you'll find all the essential race specifics. ** What's Included in the Race Information ** This email will contain everything you need to know, such as: - Event schedules - Maps of the course - Handy parking information - Start times you need to know - Key participant guidelines - Important safety instructions - Any additional event-specific details you might require ** Ensuring Timely Receipt ** To make sure you're well-prepared, kindly keep an eye on your email inbox during the specified time frame. We don't want you to miss any crucial details! Check the event guides here: [https://www.runthroughusa.com/](https://www.runthroughusa.com/)

All race entries are non-refundable. There are no refunds for cancelled entries and name changes are prohibited. Only those registered to run are permitted to take part in the race and anyone found to be running in another person’s bib will be disqualified, and risks disqualification for their entire Company Team.

You will be able to purchase your license at the end.  For further information, please email  [info@royalwindsortriathlon.co.uk](mailto:info@royalwindsortriathlon.co.uk)

The Team Captain is the point of contact and representative for the company. The Team Captain is required to be present on the night of the race, however, if circumstances prevent the attendance it is recommended to have a co-captain and all participating company employees aware of the Series Rules and Safety listed on the event website.

Yes, please contact the customer services team.

Our festivals are open to all employees of corporations, businesses, and financial institutions who work 25+ hours per week and have been employed by the company for at least ninety (90) days prior to race night. Employee participants must be at least 18 years of age on date of registration. Contractors, Consultants, and Temporary staff are not eligible to participate on a team. Contractors and Consultants are eligible to register through their own company. Each company must register a minimum of five (5) entrants that meet all of the eligibility requirements to form one (1) complete team. Company teams that register less than four (5) individuals will not be accepted and will be removed from the registration system when the registration period closes.

Yes, the Team Captain must also register for their own team as a participant. The Team Captain can register for their team from their Dashboard. All participants must accept the terms and conditions of the Participant Entry Form in order to receive a race bib and participate in the race.

If you have not already added your second participant, please send this link to them. Following this, please select the distance you have purchased. Continue to fill out the registration form and when at the 'Team Info' stage make sure to select your team name & enter the team password (this would have been created by the lead participant)

A team captain will enter the details for their team. Each member of that team will then receive a notification to register and agree to the terms and conditions of the Participant Entry Form.

When the Team Captain registers, they'll have access to the company dashboard. From there, they can share the link with all company participants, allowing each individual to register themselves. This ensures that everyone takes an active role in the registration process and provides their own details accurately. So, while the Team Captain initiates the registration process, each participant will need to complete their own registration using the link provided.

When it comes to registering for the event, your company should create just one corporate entry. However, within that entry, you can create multiple teams from the dashboard. Each of these teams should have its dedicated team captain. It's the captain's responsibility to make sure that every member of their team completes their registration.

Indeed, the Team Captain is required to register for the event as a participant alongside their team. They can complete their registration conveniently from their Dashboard. It's essential to highlight that all participants, including the Team Captain, must agree to the terms and conditions specified in the Participant Entry Form to secure their race bib and be eligible to take part in the race day festivities.

To participate, you'll need to be part of a Company Team with a minimum of 4 employees. Take a look at the Rules section for further details.

Yes. Dependent on the number of teams On the dashboard multiple teams can be created under the same company. Each team should have a team captain who needs to ensure each member of the team has registered.

At our events, we aim to ensure you're well-prepared and informed about everything you need to know. Here's when you can expect to receive crucial race information. We'll be sending you all the important race details directly via email during the week leading up to the event. - ** Weekend Races: ** Expect comprehensive race information to land in your inbox on Friday – the week before the race and the immediate week preceding the event. - ** Midweek Races: ** For these events, all necessary race information will be available on the Friday preceding the event. If you've registered after the specified information distribution dates, fret not! Your booking confirmation will include a link to our website where you'll find all the essential race specifics. ** What's Included in the Race Information ** This email will contain everything you need to know, such as: - Event schedules - Maps of the course - Handy parking information - Start times you need to know - Key participant guidelines - Important safety instructions - Any additional event-specific details you might require ** Ensuring Timely Receipt ** To make sure you're well-prepared, kindly keep an eye on your email inbox during the specified time frame. We don't want you to miss any crucial details! Check the event guides here: [https://www.runthrough.co.uk/event-guides](https://www.runthrough.co.uk/event-guides)

Yes, there is an option on the form.

How do I enter? - To enter please click the "Enter Now" button. How old do I need to be to run? - To enter the 10k race, you must be 15 or over on race day. Is there a cut off time? Is there a minimum standard? - Chester 10K is a running event and for runners' safety the roads are closed by permission of the council. The race cut off time is ** 90 minutes ** after your race start. Roads will re-open in line with this pace. If you fall behind this pace, for your own safety you may be asked to withdraw from the race and get into the sweep bus. Times for runners who finish over the cut off will not be listed on the final results. I want to run for charity - Our race charity is Hospice of the Good Shepherd. You can run for any charity of your choosing.  Why not use GoFundMe as your fundraising platform, you can start your fundraising [here](https://gofundme.com/partners/create/chestermarathon) . Can I wear an iPod or music player? - Under UK Athletics rules, only "open ear" bone conduction headphones are permitted. This means that in-ear headphones can't be used. Can I enter as a relay team? - There is no relay class at this event. Can I run with a buggy or a dog? - No, it is not possible to run with a buggy, or with a dog. This is against UK Athletics rules and you will be withdrawn from the course and disqualified. What is the race route? - The Chester 10K route can be seen on the [Race Information & Route](https://www.activeleisureevents.co.uk/chester-10k/race-information-route) page. The route is on fully closed roads.   How far apart are the drinks stations? - There will be a water station at approximately half way and water for all runners at the finish. Will there be pacers? - There won't be pacers at this race. Where are the toilets? - There will be ample toilets at the start, all clearly signed.  There will also be toilets at every drink station and at the finish.  Where can I park? There is ample parking in Chester city centre car parks, and other local car parks, within easy walking distance of the start. These car parks will charge a variety of fees dependent on the length of time vehicles are parked. Further details of car park locations and the fees charged can be found [here](https://en.parkopedia.co.uk/parking/chester) . Will there be official race photos? - Our official race photographers will be on the course and at the finish - see more details [here.](https://photos.runthrough.co.uk/pages/events) - Athletes with a disability We want disabled athletes to have a safe and enjoyable race. If you have a disability please contact info@activeleisureevents.co.uk so we can understand your needs. There is not a wheelchair race, but accompanied wheelchairs, visually impaired and learning disabled athletes have all competed successfully in our past events. Choose your start position with care; to avoid jostling it is usually safer to line up at the back of the race - we have chip timing so your race time won't be affected. Let us know and we will endeavour to make your race run smoothly. There are some cobbles, speed bumps and hills on the course. If an athlete needs a carer or guide to accompany them during the race, the carer is entitled to a free place in the race. To apply for this, or if you have any questions about the suitability of the route, contact info@activeleisureevents.co.uk.

If you've received an email from us regarding an address check, then your race pack will indeed be sent to you via post. Keep an eye on your inbox for this confirmation. ** In the Absence of an Address Check Email ** If you haven't received an email related to an address check, then no physical items will be sent via post. Not to worry, though! You will receive all the necessary race information via email. ** Can I Collect It On The Day? ** For those not receiving anything via post, rest assured you'll get all the details you need through email. Your race pack will be available for collection on the day of the event. ** No Race Pack Yet? ** Don't fret if you haven't received your race pack yet. Simply head over to the race information desk on the day of the event and have a chat with our team. You don't need a printed copy; just show your race confirmation details on your phone. We'll get you sorted by providing you with a number for the event. ** Items Included in Race Pack ** ** Bib Number - ** Your bib number is an essential piece of gear. It's your identification during the race and is crucial for accurate timing and results. ** Baggage Label - ** The baggage label helps organize and identify your belongings. It's used when you drop off your baggage before the race and collect it afterward. ** Timing Chip - ** The timing chip ensures an accurate recording of your race time. It's a vital component that's attached to your shoe.

Excited about your event apparel? Here's when and where you can get it: ** Collection on Race Day ** If you've purchased an Event T-shirt, Hoodie or any other kit with your race entry, swing by the RunThrough Kit stall in the event village on race day to collect your items. ** Event-Specific T-Shirt Add-On ** For the £15 add-on Event specific T-shirt, you'll also collect it from the kit stall on race day. If posting is necessary, we'll inform you through our pre-race information emails. ** Queries or Concerns? ** Should you have any queries or require further information regarding your ordered apparel, feel free to drop us a line at [info@runthroughkit.com](mailto:info@runthroughkit.com) We're here to assist!

** Booking as a Group ** Booking as a group is simple! For groups of six or fewer participants, you can easily do this directly from the entry page by utilizing the dropdown menu options. However, if your group consists of more than six people, please send an email to [info@runthrough.co.uk](mailto:info@runthrough.co.uk) , and our team will assist in arranging this for you seamlessly. ** T-Shirt Purchase for Groups ** While t-shirts are not included in the entry fee, they are available for purchase separately. You can acquire these event-specific t-shirts by visiting our [RunThrough Kit T-Shirt Collection](https://www.runthroughkit.com/collections/event-tshirt) .

If you've missed collecting your event T-shirt, don't worry! Please get in touch with our team at [info@runthroughkit.com](mailto:info@runthroughkit.com) . They'll assist in arranging for you to collect it at an upcoming event or arrange a postal delivery.

Thank you for purchasing a gift voucher! Here’s what you need to know about it: ** Processing and Delivery: ** - Our gift vouchers are processed manually on a weekly basis. - You’ll receive an email containing the voucher. Please check your inbox regularly. ** Using the Voucher: ** - Once you receive the voucher, you can either use it as a gift or redeem it for an event. The process is straightforward and similar to any other event registration. ** Haven’t Received Your Voucher? ** - If you haven’t received your voucher after a week, please check your spam or junk folder in case the email landed there. - If it’s not in your spam or junk folder, feel free to email us to check what happened. We’ll be happy to assist you.

** Entering a Sold-Out Event ** Unfortunately, if we've reached full capacity for an event, and we're no longer accepting entries. However, you can explore our event calendar [here](https://www.runthrough.co.uk/events-timeline/) to discover upcoming events that might interest you. ** An Alternative Option ** Although an event is sold out, the RunThrough Foundation might still have available spots. You can [click here](https://www.runthroughfoundation.com/product/runthroughfoundation/) to check availability and secure your spot. Please note, that not all sold-out events are accessible through the foundation. ** Important Note ** It's essential to mention that we don't maintain waiting lists or have places from dropouts for sold-out events. ** Explore Other Opportunities ** Our event calendar is regularly updated with races and activities. Keep an eye on upcoming events, and we hope to see you at one of our future runs!

Absolutely the composition of the walking team is entirely up to you.

The cost for delivering Company race packs via tracked first-class mail is £28 (excluding VAT) per team. This fee will be charged to the Team Captain after registration closes.

- Sprint distance – minimum age 15 at 31 December 2025 - Olympic distance – minimum age 17 at 31 December 2025

The Team Captain will be responsible for paying the registration fee for the entire team on behalf of the company. Invoices will be provided directly to the company, and it's essential for the company to ensure that payment is made by the specified due date. This setup streamlines the process by consolidating payment responsibility with the Team Captain and the company, ensuring a smooth and efficient registration process for all involved parties.

For further information, please email  [info@royalwindsortriathlon.co.uk](mailto:info@royalwindsortriathlon.co.uk)

The fee for delivery of Company race packs via tracked first-class mail will be £28 (excl. of VAT) per team and will be charged to the Team Captain after registration closes.

Companies can choose to raise an invoice or pay by card at registration. Discounts are available for companies booking more than 10 teams.

No. All participants must be part of a Company Team with a minimum of 4 employees. Review the Rules section for more information.

The Team Captain will be the main point of contact for their company’s participation and will help to ensure a seamless experience for their colleagues. These responsibilities include registering the Company Team, recruiting participants, finalising team registration, payment/financing, obtaining and distributing race day materials to participants prior to the event (bib number and safety pins), and making hospitality arrangements, if desired/available.

No. Companies can enter as many teams as they like, discounts are available for companies with 10 or more teams. However Sports Media Agency and event partners would like enable opportunities for all. If team numbers exceed the event capacity we may offer teams an adjacent day to the existing event.

For larger companies that have decided to enter multiple teams, a Company Captain is appointed. The company captain will list team captains who will follow the Team Captain process.

No. Companies can enter as many teams as they like, and discounts are available for companies with 10 or more teams. However, Sports Media Agency and event partners would like to enable opportunities for all. If team numbers exceed the event capacity we may offer teams an adjacent day to the existing event.

_ Considerable effort goes into producing the Royal Windsor Triathlon. From the moment we receive your entry, funds are allocated to anything from race pack items to venue hire, admin teams and event day infrastructure. We understand that life is unpredictable, thus we have created the following policies to benefit both participants and organisers alike. _ ** _ Refunds: _ ** _  If you notify us via email within 14 days of the original order, a full refund (less the booking fee) will be provided. Please note a refund will not be possible after 14 days under any circumstances unless you have purchased flexi entry as part of the registration process.* _ ** _ Transfer:  _ ** _ We will have a window to transfer your entry to another person to take part in the Royal Windsor Triathlon and further information will be available on this page soon. Please note there is a £10 administration fee to transfer. There will also be further information on this page in due course about the process to transfer to a different entry type. _ ** _ Withdrawals _ ** _ : If you are unable to take part and are not able, or do not want to receive a refund, or transfer your entry, no further action is required. If you’d like us to cancel your entry and stop sending you pre-event emails, contact us at _ [info@royalwindsortriathlon.co.uk](mailto:info@royalwindsortriathlon.co.uk) . _ ** *Applicable to Windsor events only. ** _

** Entry Closure Details ** Entries typically close either when the event reaches full capacity or on the Thursday preceding the event date. It's advisable to secure your entry before this deadline to ensure participation. ** No On-the-Day Entries ** Unfortunately, we don't facilitate on-the-day registrations for our events. To ensure your participation, it's best to secure your entry before the stipulated closure time. ** Planning Your Entry ** To avoid disappointment, aim to secure your entry before the closure date as on-the-day registrations won't be available.

If there's a need to change the designated Team Captain, simply reach out to our customer service team at ** info@forcorporate.com ** . They'll be more than happy to assist you with the necessary steps.

Yes, you will have the option of choosing to be on course, in the Event Village or a Tail Runner. The Tail Runner will be allocated on a first come basis and if you are not successful you will be allocated an alternative role.

If you find yourself unable to attend the race, unfortunately, race entries are non-refundable. We don't offer refunds for cancelled entries, and name changes are a no-go. Only registered participants are allowed to take part in the race. Anyone caught running with another person's bib will face disqualification, and there's even a risk of disqualification for their entire Company Team.

** Deferred Entry from Last Year's Event? ** If you've got a deferred entry from one of our events last year, not to worry! Simply drop us an email at [info@runthrough.co.uk](mailto:info@runthrough.co.uk) along with your order details. Our team will be more than happy to assist and arrange this for you. ** Contacting Us ** We're here to help and ensure your deferred entry gets sorted out smoothly. Feel free to reach out to us via email with the necessary order details, and we'll take care of the rest for you.

** Deferred Entry from Last Year's Event? ** If you've got a deferred entry from one of our events last year, not to worry! Simply drop us an email at [info@runthroughusa.com](mailto:info@runthroughusa.com) along with your order details. Our team will be more than happy to assist and arrange this for you. ** Contacting Us ** We're here to help and ensure your deferred entry gets sorted out smoothly. Feel free to reach out to us via email with the necessary order details, and we'll take care of the rest for you.

** Booking Not Found ** If you're unable to locate your booking, don't worry; our team is here to help! Please reach out to us via email at [info@runthrough.co.uk](mailto:info@runthrough.co.uk) . Kindly provide us with the following details: - Your full name - The email address used for booking - Details of the specific event you entered - The website you used to enter ** Support Team Assistance ** Our dedicated team will swiftly assist you in resolving the issue and locating your booking.

** Individual Entry Process ** For the most accurate capture of each runner's details, we recommend entering each participant separately. This ensures that we have all the necessary information correctly recorded for each individual. ** Already Entered Multiple Participants? ** If you've already submitted entries for more than one person in a single transaction, don't worry! Just shoot us an email at [info@runthrough.co.uk](mailto:info@runthrough.co.uk) with the specific details of each runner, and we'll assist in sorting it out for you.

Our kids'/children's/junior race lengths typically vary between 800 meters and 2 kilometers. However, the exact distance may differ based on the specific event venue. If you require more detailed information about a particular event's kids' race, feel free to drop us an email at [info@runthrough.co.uk](mailto:info@runthrough.co.uk) .

** Entry Closure Details ** Entries typically close either when the event reaches full capacity or on the Thursday preceding the event date. It's advisable to secure your entry before this deadline to ensure participation. ** No On-the-Day Entries ** Unfortunately, we don't facilitate on-the-day registrations for our events. To ensure your participation, it's best to secure your entry before the stipulated closure time. ** Planning Your Entry ** To avoid disappointment, aim to secure your entry before the closure date as on-the-day registrations won't be available.

Interested in using our events for specific qualifications, Good For Age (GFA) eligibility, or qualifying times? Here's everything you need to know. **Good For Age (GFA) & Qualifying Times** Yes! All our events are officially measured and certified, making them eligible for Good For Age (GFA) and qualifying times. **Official Certification & Licensing (UK Events)** Our UK races hold official statuses, being licensed by either the Association of Running Clubs (ARC) or RunBritain. Additionally, every course is officially measured by the Association of UK Course Measurers. You can find a copy of the measurement certificate on display at the information desk during the event. > **Note on Dorney events:** Our Dorney events were previously licensed with RunBritain, but RunBritain is now refusing to license events where a competitor sport governing body (British Triathlon) is also holding an event at the venue. As a result, Dorney events are no longer licensed with RunBritain. **Further Enquiries** If you have any further questions or need more information regarding event certifications, qualifications, or qualifying standards, feel free to reach out to us: - **UK:** [info@runthrough.co.uk](mailto:info@runthrough.co.uk) - **USA:** [info@runthroughusa.com](mailto:info@runthroughusa.com) We're here to help!

The Team Captain plays an important role as the company's point of contact and representative. Ideally, they should be present on the night of the race to ensure everything runs smoothly. However, if circumstances arise that prevent their attendance, it's advisable to designate a co-captain. Additionally, all participating company employees should be well-informed about the Series Rules and Safety guidelines listed on the event website.

The LONDON TEN by The RunThrough Foundation will take place on October 27, 2024, and it’s completely free for everyone to enter! With a limited number of places available, we’re using a series of ballot waves to allocate spots fairly and give everyone multiple chances to join the fun. Here’s how it works: ** Ballot Waves: ** Entries are managed through a series of ballot waves. This gives you several opportunities to secure a place. If you’re not selected in the first wave, don’t worry – your application remains in the running for subsequent waves. ** Prioritising Low-Income Areas: ** In line with our mission to support individuals from low-income areas across the UK, we’ll prioritise applicants from these regions and London boroughs in the ballot process. ** Notification: ** If your entry is selected, you’ll be notified. Keep an eye on your emails!

Yes, the event will go ahead in poor weather. However, if an extreme weather scenario arises that could impact the safety of participants on race day, we will alert Team Captains and participants as soon as possible. **Cut-off times:** Due to venue restrictions, please contact us at [info@runthrough.co.uk](mailto:info@runthrough.co.uk) if you plan to take more than **90 minutes** to complete the 10K or more than **3 hours** for the half marathon, as we may need to make special arrangements around the course and event village.

If your codes aren't working, please email [volunteer@runthrough.co.uk](mailto:volunteer@runthrough.co.uk) and the team will do their best to help.

Job roles will be shared in both the LiveForce and WhatsApp chats within two weeks of the event date. If you are accepted later due to cancellations, you will be allocated a role on the day of the event.

If your availability changes and you can no longer work a scheduled shift, please let us know **no later than 3 days (72 hours) prior to the event**. This gives us enough time to find a replacement. - If you cancel **after** the 72-hour notice period, you will be given a **strike**. - If you receive **3 strikes**, you will be **removed from the system** and will be unable to work future events. Whether you refer to this as a cancellation policy, shift cancellation deadline, or notice period requirement, the rule is the same: notify us at least 72 hours in advance to avoid a strike.

Race Start Please note that the Event Village is a 15-minute walk from the main entrance, and the start line is a further 15 minutes away. We recommend arriving with plenty of time to drop off your bags, use the toilets, and get lined up for the race. Runners will be set off in waves based on their estimated finish time. After the warm-up, each wave will be called to the starting pen, where our marshals will guide you into a starting formation. The first runners will cross the line at 9:00 a.m., and each subsequent wave will follow in 5-minute intervals. Baggage There will be a bag drop area within the Event Village where you can safely leave your belongings whilst you run. Spectators Any spectators will need to arrive before 11am. Sadly dogs are not permitted in the event village or anywhere in the Palace grounds. Please inform any spectators that may be attending with you. Please also be aware that if you would like to visit and take a tour of the inside of Hampton Court Palace, you will need to purchase a ticket on the official website HERE. After the race Please continue walking through the finish funnel to collect your medal and all your post-race goodies! Refreshments There will be water provided at the finish alongside other post-race goodies! During the race Palace 10KThe Palace 10k is a flat and picturesque course that starts and finishes within the grounds of Hampton Court Palace. The second half of the race is off-road, so we advise wearing appropriate footwear for the conditions. There will be plenty of marshals and directional arrows to guide you all the way to the finish line. You will follow green kilometer markers throughout the race. Headphones are not permitted, except for bone-conducting ones. If you choose to wear them, please keep the volume low to stay aware of your surroundings and hear any marshal instructions during the race. Please dispose of all litter and bottles within the designated litter zone. There will be large bags and bins in this section, just past the water station. Palace HalfThe Palace Half is a flat and picturesque course that starts and finishes within the grounds of Hampton Court Palace. The second half of the race is off-road, so we advise wearing appropriate footwear for the conditions. There will be plenty of marshals and directional arrows to guide you all the way to the finish. You will follow yellow mile markers from 1 to 13. Headphones are not permitted, except for bone-conducting ones. If you choose to wear them, please keep the volume low to remain aware of your surroundings and hear any marshal instructions during the race. Please discard all litter and bottles within the designated litter zone. Large bags and bins will be available in this section, just past the water station. Portable toilets will be available on the course at the Kingston end of Barge Walk, which runners will pass twice during the race at the 3-mile and 11-mile points. Results Results will be available on https://www.runthrough.co.uk/results after the race. Pictures We will have a photographer taking a few snaps of the race and they will be on our photos page after the race so be sure to check it out and see if you can spot yourself.

Course Marshal- As a course marshal you are there to support, encourage & ensure all runners follow the correct race route safely. Be sure to bring a positive attitude and lots of energy! Have Fun- You are there to help those around you, and people look to you for reassurance. Your energy is infectious! Encourage- You are there to motivate, encourage and to ensure that everybody crosses the finish line with a smile! A few words of encouragement can go a long way. We will give you all you need to make some noise and be seen, with giant foam fingers & tambourines. Communicate- Along with cheering & supporting runners, you will be there to communicate any hazard to runners, discourage spectators from accessing the course & seeking medical support where necessary. You will also be in contact with the race director to report any issues, you are our eyes & ears on the course! Water Station- Your job is to ensure that runners stay hydrated as well as cheering them on. We have water stations roughly every 5k and offer bottled water. Depending on the race you may also hand out gels & snacks. Have Fun- You are there to help those around you, and people look to you for reassurance. Your energy is infectious! Encourage- You are there to motivate, encourage and to ensure that everybody crosses the finish line hydrated and with a smile! A few words of encouragement can go a long way. Plan ahead & keep tidy- We ask for water stations to be kept tidy with any plastic wrappers or empty water bottles to be collected ready to be recycled and that packs of water are only unwrapped when needed. It's very hard to transport loose water bottles post race. Finish Line Support- Your job is to welcome runners back & congratulate them as they cross the finish line. You will be handing out many post race goodies such as medals, bottled water & snacks. Have Fun- You are there to help those around you, and people look to you for reassurance. Your energy is infectious! Congratulate- You are there to motivate, congratulate and to ensure that everybody crosses the finish line with a smile! Remember runners who are finishing towards the end are just as important as the winners! Plan ahead & keep tidy- It's important that you have products ready to hand out and to do this quickly. This is to ensure runners keep moving and avoid any congestion within the finish area. We ask for the finish line to be kept as tidy as possible with any cardboard boxes or plastic ready to be recycled or binned and that products are only unwrapped when needed. It's very hard to transport products post race once they have been opened. Meet & Greet- You could be the friendly face welcoming runners and spectators into the event village and guiding them to collect their race packs or to the start line and answering questions along the way! Have Fun- You are there to help those around you, and people look to you for reassurance. Your energy is infectious! Familiarise yourself- Make sure you are familiar with the event village layout and you are comfortable guiding people in the correct direction. If you are ever unsure on anything please ask our team! Key areas are: toilets, race pack collection, the start line & safety pins! Friendly & approachable- You are there to help answer any questions and direct runners & spectators around the event village. By speaking first and greeting runners will make you more approachable. Remember this could be somebody's first ever race and they may be feeling a little nervous! A smiley face can make a huge difference to somebody's experience. Baggage Drop- As part of the baggage drop team you will be ensuring that all runners' bags and belongings are kept safe and ready to be collected once they have crossed the finish line. Have Fun- You are there to help those around you, and people look to you for reassurance. Your energy is infectious! Be organised- Bag drops are either sectioned in numerical order, alphabetically or race distance. Please familiari

If your plans change and you can no longer volunteer at a scheduled shift, please take the following steps as soon as you know you're unavailable: 1. **Remove yourself from the shift on Volunteero** – log in to your [Volunteer Dashboard](https://volunteer.runthroughworld.com/my-events) to manage your bookings and cancel the shift there. 2. **Email the volunteer team** – contact [volunteer@runthrough.co.uk](mailto:volunteer@runthrough.co.uk) so that the team can arrange for your position to be filled. This is especially important if job roles have already been allocated and sent out via the event-day WhatsApp chat. > **Note:** You can join the event-day WhatsApp groups ahead of time via links found in your Volunteer Dashboard. Important arrival information is also shared in the event description. If you're wondering what to do when you become unavailable for a volunteer shift, can no longer make a volunteering commitment, or need to cancel your place at an event you signed up to help at, the steps above apply in all those cases.

If you would like to be paired up with friends or family (sometimes asked as: can I volunteer with a friend, can I be grouped with family members), please email [volunteer@runthrough.co.uk](mailto:volunteer@runthrough.co.uk) and we will do our best to accommodate this.

We don't send out volunteer credit to children automatically. However, if your child would like a free race credit for helping, please email us at [volunteer@runthrough.co.uk](mailto:volunteer@runthrough.co.uk) and we can send your child a code. Please note this race credit will be for £25.

Yes! Children are more than welcome to come along and help. If you are planning on bringing your child (or kids), please email us at [volunteer@runthrough.co.uk](mailto:volunteer@runthrough.co.uk) in advance so we can accommodate for this. We will keep you and your child together at all times during the event.

The new volunteer dashboard does not include historic data, so past volunteering will not appear there. It will only display current events once they have taken place.

Race credits, kit codes, and free delivery codes will all be sent the week following the event. If you're wondering when your race credit, kit codes, or free delivery codes will arrive, please allow until the week after your event for these to be issued.

We will provide you with water and basic snacks, but we strongly recommend that you also bring your own provisions. **Event village vendors:** If you are based in the event village, there will also be vendors that you can purchase additional food and drink from. Please note that food and drink expenses will not be reimbursed. **Volunteer hot drinks voucher:** At most of our events, all volunteers will receive a free hot drinks voucher upon arrival, redeemable for a tea, americano coffee, or hot chocolate (for non-coffee/tea drinkers). Please check at the information gazebo to find out which coffee vendor you can use your voucher at.

If an event does not appear on your volunteer dashboard, please resubmit your request using the form [Volunteer at a RunThrough Event](https://volunteer.runthroughworld.com/).

You can sign up to volunteer at an event any time! To register your interest, please complete the volunteer sign-up form and indicate which event and the date you would like to help at. If you have signed up close to the time of the event and are not yet on the job roles list, please sign in on the day and let the team know if you have a preferred job role for the day.

Please join the WhatsApp group as soon as possible after signing up. Depending on how you joined the event, the link will be available in one of the following ways: - **If you joined via Volunteero:** Join the WhatsApp group as soon as you join the event on Volunteero. The link should be in the event description. If the link isn't there yet, please check back **2 weeks prior to the event**. - **If you joined via LiveForce:** Join the WhatsApp group as soon as the link is shared in the LiveForce chat. Whether you found it through Volunteero or LiveForce, make sure you join the WhatsApp group promptly so you don't miss any important event updates.

You should receive your race credits by Friday of the following week after your race.

You are confirmed to work an event once its status in the LiveForce app appears **green** and marked as **"Booked."** At that point, you will also gain access to the event chat within LiveForce. If the event status is **orange** and marked as **"Applied,"** you are currently on the reserve list. In summary: check your event status in the LiveForce app — a green "Booked" status means you have been accepted, while an orange "Applied" status means you have not yet been confirmed and are on the reserve list.

The WhatsApp chat will be opened to all members on the morning of the event, approximately **1 hour before your arrival time**. From that point you will be able to send messages in the group. **Before it opens**, admins will send messages to the group with information regarding: - Travel - Arrival times - Job roles for the event **Important reminder about pay:** Please be aware that the WhatsApp group contains people from various organisations, including volunteers. Volunteers receive a separate rewards package, so **pay must not be discussed in the WhatsApp group**.

There are several ways to find and join the event WhatsApp group chat: 1. **Confirmation email** – Once you've signed up, you'll receive an email confirming the events you've booked, which includes a link to join the event WhatsApp group. 2. **Volunteer Dashboard** – You can also visit the [**Volunteer Dashboard**](https://volunteer.runthroughworld.com/my-events) to find links to the event-day WhatsApp groups, which you can join ahead of time. You can view all your upcoming events here, and if you become unavailable, you can also manage your bookings from this page. 3. **Volunteero 'Mission Details'** – If your event is managed via Volunteero, a link to the WhatsApp chat will be posted in the Volunteero 'mission details'. Copy and paste this link into your browser and select 'Join Group'. 4. **LiveForce group chat** – If your event is managed via LiveForce, a link to the WhatsApp chat will be posted in the LiveForce group chat. Copy and paste this link into your browser and click 'Join Group'. All important arrival information will also be shared in the event description.

Whether you can select your own job role depends on how you are participating in the event: **Volunteers:** Yes, you can choose your role. As a volunteer, you can select a specific job role for the event you would like to attend. A description of each available role can be found under the event **'details'** on **Volunteero**. Please select your preferred job role on the app. **Paid staff:** No, your job role will be allocated based on the needs of the event. If you would like the option to choose your job role at future events, this is possible through volunteering.

Yes, indeed! Every event includes water stations along the course. The exact locations and quantities of these stations vary based on the specific course layout and distance of the event. **Event Guide Details** For comprehensive information about the water stations including their placement, make sure to check the event guide. It'll offer precise insights into what to expect along the course.

There is no set uniform or dress code — sportswear is preferred but not essential. The most important thing is that you are comfortable for the duration of the event, as you will be outside and on your feet all day. Please check the weather forecast beforehand and dress appropriately: - **Hot weather:** bring sun hats and suncream. - **Rain or cold weather:** bring warm clothes and a waterproof.

Here's everything you need to know about food, drink, and catering at the event: **Included for all participants** We will provide you with water and basic snacks. We strongly recommend that you also bring your own provisions. **Event village vendors** If you are based in the event village, there will be vendors that you will be able to purchase food and drink from. In every city, we have invited local producers to offer a variety of foods and drinks. **Optional catering package** If you have selected the catering package, each member of your team will be provided with a voucher or wristband to receive complimentary food and drinks from the local producers at the event. Please note that you will only be able to purchase or redeem items for yourself — vouchers/wristbands cannot be used to purchase items for others.

CHECK THE EVENT GUIDE HERE

Shift times are advertised as accurately as possible; however, due to the nature of events, actual hours may vary — so your final pay may differ from what the advertised shift time suggests. **If you work longer than the advertised hours:** Please update your timesheet to reflect the additional time worked. Timesheets are cross-referenced with the manual sign-in sheet, and you will be paid for all additional time worked. **If you work fewer hours than advertised:** Please adjust your timesheet to reflect the actual time worked. Payment will be based on the hours recorded. In both cases, keeping your timesheet accurate is essential, as that — alongside the manual sign-in sheet — is what determines your pay.

Please visit the [**Volunteer Dashboard**](https://volunteer.runthroughworld.com/my-events) to manage your bookings. Here you'll find links to the event-day WhatsApp groups, which you can join ahead of time. All important arrival information will also be shared in the event description. You can view all your upcoming events, and if you do become unavailable, use the Volunteer Dashboard to cancel or manage your bookings.

If you haven't received your codes within a week of the event, please email [volunteer@runthrough.co.uk](mailto:volunteer@runthrough.co.uk) to chase them up. When contacting us, please state your name and the event you helped at.

If your name is listed under course marshals, then it will follow your marshal position number, and the What3Words code related to that position. What3Words is a free app that is really easy to use, so please do download it in advance, as this helps us on the day to ensure you are in positions. All marshals must have a charged phone with them at all times, to find positions on course and for emergency calls. If you have a spare battery pack, we recommend bringing this with you to ensure you have phone battery for the duration. All course/water station marshals need to sign in at marshal registration and attend a course marshal briefing BEFORE heading to your marshal positions. You will be told the time of your briefing when you sign in. Course/water station marshals will then be driving/car-pooling out to your marshal positions. We will finalise these arrangements in your briefing. Please could you bring a small bag with. This will be useful for carrying your water, snack, gloves, and bin bags to your marshal position. We’re making an effort to be more sustainable this year by reducing unnecessary waste and avoiding items going to landfill, so your help in bringing and reusing your own bag is greatly appreciated. Please do not leave your marshal position until you’ve been officially relieved by a member of the course team. This is critical for runner safety and event integrity. If you drive anyone else out to their position, please ensure that you don’t leave them stranded!

If you don't see your name on the allocated job roles list, please let a member of staff know when you sign in at Information. You will then be allocated a role on the day. - **Role preference:** Let our team know if you have a preference for what role you'd like. - **Flexibility:** Please be prepared to be flexible, as roles may be changed on the day depending on the needs of the event.

All event and arrival information — sometimes referred to as arrival details or event-day information — can be found in the following places: **1. Volunteer Dashboard** Visit your [**Volunteer Dashboard**](https://volunteer.runthroughworld.com/my-events) to view all your upcoming events. Here you will also find links to the event-day WhatsApp groups, which you can join ahead of time. All important arrival information is shared in the event description. If you become unavailable for an event, you can also manage your bookings from this dashboard. **2. Volunteero – Approved Only Details** Once you have joined a shift on Volunteero, click **'Show'** beside the **'Approved Only Details'** tab to access all event and arrival information. **3. Volunteero – Mission Details** Once you have selected a volunteering role, you can also view the full arrival information under **'Mission Details'** on Volunteero. Select this heading and scroll down to see all of the event information. **4. WhatsApp Chat** Specific job roles will be sent out via the event-day WhatsApp chat **1 or 2 weeks before the event** and will be re-shared in the chat **the day before the event**. Links to these WhatsApp groups are available via the Volunteer Dashboard.

Failure to update your mileage/travel expenses within 24 hours after the event means that you will not be reimbursed for those mileage/travel expenses. You will not be able to claim this at a later date. Please ensure you log and comment on any expenses — including mileage or other travel costs — within the 24-hour deadline following the event to avoid losing your reimbursement entitlement.

On arrival, please go to the information desk in the event village and sign in. If you don’t see your name, when you sign in at the information desk, you will be allocated a role on the day. Please be prepared to be flexible as your job role/finish time may change on the day depending on the needs of the event. Please remember to sign out at the information desk in the event village once your shift has finished.

If you experience issues with two-factor authentication (2FA) — for example, because you've changed phones without transferring your authenticator app, or you've lost access to your authentication app or phone number — please email **support@volunteero.org** for assistance. Include the following in your email: - Your **full name** - Your **organisation** (RunThrough) - A **photo of your ID** along with a **selfie** (these can be combined in one image or sent as two separate images)

If you drove and would like to claim mileage reimbursements: on LiveForce, in the comments section on your timesheet comment "drove alone" or "drove with marshals *  [insert name/s]” and how many miles you drove. If you took public transport and would like to claim travel reimbursements, upload a photo of your receipt(s).

Our utmost priorities are everyone’s safety and that every person taking part in the event has the absolute best experience from the moment they arrive to the moment they leave. You are able to have a massive impact on this in a number of ways: Please be friendly to all (fellow marshals, runners, spectators, members of the public etc!) Be proactive and see how you can help others. Ask if you aren’t sure of anything. Be sure to work together as a team to put on a fantastic event. Unable to attend? If you are unable to attend you MUST inform us at the soonest available opportunity.

Your race credit and kit codes will be sent to you via the email address you provide on Volunteero. If you're wondering how to get your race credit codes or kit discount codes, just make sure the email you register with on Volunteero is correct, as that is where all codes will be delivered.

Yes, you will have the option of choosing to be on course, in the Event Village or a Tail Runner. The Tail Runner will be allocated on a first come basis and if you are not successful you will be allocated an alternative role.

Yes, there is an option on the form.

You will be paid within 14 working days (which equates to about 3 weeks). Please note that working days do not include weekends or bank holidays.

If you have not received payment, please wait until **14 working days** have passed before getting in touch to chase it. When you email to follow up on a missing or outstanding payment, please include the following details: - **Your name** - **The name of the event** you have not been paid for - **The date of the event**