Take a look at our Frequently Asked Questions (FAQs) at any RunThrough Event. Any other questions please email [email protected]
Are your events chip timed?
Yes, all of our events are chip timed and accurately measured.
How does payment show on my bank statement?
Our company name is GreenWood events Ltd and will therefore display as GW Events on your bank statement not RunThrough Events.
What is the minimum age to enter an event?
11 years old for a 5k, 15 years old for a 10k and 17 years old for Half Marathon.
Can I enter more than one person at once?
The best way to enter more than one person is to do it in separate transactions so that we accurately capture the details of each runner. If you have already entered more than one person, send us an email at [email protected] with their details and we’ll get it sorted.
When do entries close before an event? Can I enter on the day?
Entries normally close when the event sells out or on the Thursday before the event. Entries on the day is dependent on the capacity for the event, please refer to the specific event page after online entries have closed to see is there are entries on the day.
I can't make the event, can I have a refund?
Sorry, we don’t offer refunds. However, if you let us know 14 days in advance of the event we can transfer your entry to a friend or to a later event.
When will I receive more information about the event?
You will receive all race information, via email, in the week leading up to the event. For a weekend event you will receive it by Wednesday, and for a mid-week event, you will receive it by Monday.
Will I receive anything through the post?
No, nothing is posted. You will receive all race information by email and you will collect your race pack on the day of the event.
I didn't choose whether I am running 5k or 10k, did I need to?
No, unless the different distances show as an option on the event webpage when entering, you can decide whether you run 5k or 10k on the day.
Do we collect our Timing Chip and Race Number on the day of the event?
Yes, that is correct. Please make sure you arrive at least 45 minutes before the race start so you have plenty of time to collect them.
Are there water stations?
Yes, every event has water stations – where and how many depends on the course and the distance.
Do you have a baggage drop? Do you charge for it?
Yes we will have a baggage drop, and it is FREE to use. We have a member of staff managing the station while you run.
What do I get at the end of the race?
You can help yourself to fruit and a flapjack when you finish. You will also receive a medal!
Where can I find my results after the event?
Am I allowed to wear headphones?
We’d strongly advise against it – the nature of the events means that you need to be aware of your surroundings and be able to hear marshals instructions.
How do I collect my RunThrough kit order?
RunThrough kit can be collected at any event. Simply head to the kit stall and pick the size and colour you want at the time of collection. If you have any further questions, please contact us at [email protected]