Take a look at our Frequently Asked Questions (FAQs) at any RunThrough Event. Any other questions please email info@runthrough.co.uk.

Are your events chip timed?

Yes, all of our events are chip timed and accurately measured.

How does payment show on my bank statement?

It will display as GW Events on your bank statement not RunThrough Events.

What is the minimum age to enter an event?

11 years old for a 5k, 15 years old for a 10k and 17 years old for Half Marathon and 18 for a Marathon.
Ultra Trail races have a minumum age of 20.

Can I enter more than one person at once?

The best way to enter more than one person is to do it in separate transactions so that we accurately capture the details of each runner. If you have already entered more than one person, send us an email at info@runthrough.co.uk with their details and we’ll get it sorted.

When do entries close before an event? Can I enter on the day?

Entries normally close when the event sells out or on the Thursday before the event. Entries on the day is dependent on the capacity for the event, please refer to the specific event page after online entries have closed to see is there are entries on the day.

I can't make the event, can I have a refund?

Sorry, we don’t offer refunds. However, if you let us know 14 days in advance of the event we can transfer your entry to another event.

Please email in with your original order number, and new chosen event.

Please note there is a £5 administration fee on all our transfers (+ any price difference should you select a more expensive race) to another race or to a friend.

Transfer to another event:

https://www.runthrough.co.uk/transfer

Transfer to a friend:

https://www.runthrough.co.uk/transfer-friend/

Transfer to a different distance:

https://www.runthrough.co.uk/transfer-distance/

When will I receive more information about the event?

You will receive all race information, via email, in the week leading up to the event. For a weekend event you will receive it by Wednesday, and for a mid-week event, you will receive it by Monday.

Will I receive anything through the post?

No, nothing is posted. You will receive all race information by email and you will collect your race pack on the day of the event.

I didn't choose whether I am running 5k or 10k, did I need to?

No, unless the different distances show as an option on the event webpage when entering, you can decide whether you run 5k or 10k on the day.

Do we collect our Timing Chip and Race Number on the day of the event?

Yes, that is correct. Please make sure you arrive at least 45 minutes before the race start so you have plenty of time to collect them.

Are there water stations?

Yes, every event has water stations – where and how many depends on the course and the distance.

Do you have a baggage drop? Do you charge for it?

Yes we will have a baggage drop, and it is FREE to use. We have a member of staff managing the station while you run.

What do I get at the end of the race?

You can help yourself to water and our sponsored snacks when you finish. You will also receive a medal!

Where can I find my results after the event?

Your results will be live on the website www.runthrough.co.uk during the event. If you have any questions or queries with your results please email info@runthrough.co.uk

Am I allowed to wear headphones?

We’d strongly advise against it – the nature of the events means that you need to be aware of your surroundings and be able to hear marshals instructions.

When will I get the T-shirt I ordered with my entry?

If you’ve purchased an event T-shirt or a RunThrough +£10 T-shirt or +£15 Hoodie when entering your race they will be available for you to collect from the RunThrough Kit stall in the event village on race day.

For some of our larger events, if you’ve opted for a £12 add on Event specific T-shirt, this is to be collected from the kit stall. For some events we may post these, but if this is the case, this will be communicated to you in the pre-race information emails.

If you have any questions please contact us at info@runthrough.co.uk.

Can the events be used for Good For Age?

Yes, all our events are officially measured and UKA certified, so can be used for GFA and qualifying times.

Are your events official running events?

Our races are normally either licensed by The Association of Running Clubs (ARC) or RunBritain. All courses have been officially measured by the Association of UK Course Measurers and a copy of the measurement certificate will be on display at the information desk. If you have anymore questions around this please email info@runthrough.co.uk